Support Lead Position

As a Support Lead at Five Below, your primary responsibilities include assisting in managing front-end operations, training staff on excellent customer service, and ensuring the store is clean and ready for customers at all times. You will also lead your team by example, ensuring associates are 'Wowing the Customer' as you drive sales and manage cash operations.

To apply for the Support Lead position at Five Below, you should have a high school diploma or equivalent, with college experience preferred. You'll need at least one year of management experience, strong communication skills, and the ability to multitask effectively in a fast-paced environment.

The Support Lead contributes to Five Below's success by fostering a positive customer experience, training and motivating staff, and driving key performance indicators such as sales and customer satisfaction scores. By leading the store during shift hours and handling operational tasks, you ensure that both the customers and team members have a rewarding experience.

A successful Support Lead at Five Below needs to have strong leadership qualities, excellent customer service skills, and the ability to effectively communicate with both customers and team members. Being organized, productive, and goal-oriented while fostering a fun work environment is essential to thrive in this role.

At Five Below, we value team members who are passionate about creating an engaging customer experience and who can embody our 'Five Below Way'. Traits like professionalism, the ability to motivate others, and a sincere commitment to teamwork and collaboration are highly sought after in a Support Lead.

To motivate my team as a Support Lead, I would focus on clear communication, set achievable goals, and celebrate successes, no matter how small. I believe in leading by example and providing consistent feedback and recognition, thereby fostering an environment where everyone feels valued and empowered.

In handling a difficult customer situation, I would first listen attentively to their concerns, showing empathy and understanding. Then, I would reassure them that I am there to help, providing possible solutions. It's all about ensuring the customer feels heard and valued, which can often turn an unhappy experience into a positive one.

I would ensure excellent customer service by regularly training and encouraging my team to adhere to the 'High Fives of Customer Service.' Monitoring performance through customer feedback and metrics would also guide our improvement efforts. I'll create a culture that emphasizes putting the customer first.

To maintain store cleanliness and organization, I'd establish a regular cleaning and restocking schedule, ensuring everyone on the team is aware of their responsibilities. I would lead by example, and conduct ongoing checks to ensure compliance, fostering a culture of ownership and pride in the store.

I would approach training new staff members with a structured onboarding process that includes hands-on experience and mentorship. I believe in an interactive training style that engages new hires and helps them feel part of the team quickly, providing them with the tools needed for success.

Building a strong team culture at Five Below is crucially reliant on open communication, trust, and shared values. I would encourage my team to share ideas and foster relationships, ensuring everyone feels included and supported, which ultimately leads to a dynamic and successful work environment.

During busy store hours, I would prioritize tasks by assessing immediate customer needs and store operations. I would delegate tasks to team members while focusing on high-impact areas such as customer service and checkout processes, ensuring that we provide a seamless shopping experience.

My strategy for achieving sales goals as a Support Lead would involve setting clear, measurable objectives and regularly reviewing progress with the team. I would also motivate the team through recognition of achievements and implementing strategies based on current sales trends to drive performance.

In the event of a staffing shortage, I would remain calm and adjust the workflow to balance the workload among available staff while prioritizing customer service. I'd also communicate the issue to upper management for further support, ensuring we maintain operational efficiency.

I want to work as a Support Lead at Five Below because I am passionate about creating fun shopping experiences and driving team success. The culture at Five Below aligns with my values, and I am excited about the opportunity to contribute to a dynamic team focused on making every customer visit enjoyable.