Intern \ Estágiário

As an Intern / Estagiário at Fugro, you'll handle initial troubleshooting and resolution for user-reported application issues, communicate effectively via phone, email, and ticketing systems, and assist users with application navigation. Your role will also involve logging and tracking support requests and escalating complex issues to senior staff as necessary, ensuring a seamless user experience.

To qualify for the Intern / Estagiário position at Fugro, excellent English skills, both written and verbal, are essential. A good communication style, a passion for learning, and preferably a background in software technology will enhance your application. This role is perfect for students or recent graduates looking to gain hands-on experience in the tech industry.

The internship for Intern / Estagiário at Fugro typically lasts between a few months up to a year. This timeframe is designed to provide you with comprehensive learning opportunities while contributing meaningfully to our team and projects.

At Fugro, the work environment for an Intern / Estagiário is highly collaborative and inclusive, blending remote flexibility with in-office teamwork. The culture promotes communication, innovation, and personal accountability, ensuring you have the support and resources needed to thrive in your role.

Interns / Estagiários at Fugro can expect numerous growth opportunities, both locally and globally. With challenging projects and a culture that encourages initiative, you can take advantage of various paths for career advancement, helping you to grow faster in your professional journey.

When answering this question, focus on providing specific examples from any past experiences where you've successfully identified and resolved technical issues. Discuss the tools you used and how you communicated with users during the process.

It's important to demonstrate your organizational skills. Discuss a method you use to categorize tasks by urgency and importance, and provide examples of how you've effectively handled similar situations in the past.

Sharing specific methodologies, such as using ticketing systems efficiently or creating checklists for common issues, can show your detail-oriented nature. Be prepared to elaborate on any tools you've utilized in previous roles or projects.

Focus on a specific instance in your past work or academic experiences. Explain why you escalated the issue, how you communicated it to higher-ups, and what resolution followed. This shows your ability to recognize when additional support is necessary.

Demonstrate your calmness and professionalism. Share your strategy for managing stress, such as active listening and maintaining empathy, which can help in diffusing tense situations.

Articulate your interest in geo-intelligence and how it ties into your academic pursuits or career goals. Mention specific aspects of Fugro's projects or innovations that excite you.

Highlight a team project where you've contributed significantly. Discuss your role, the dynamics within the team, and how you collaborated with others to achieve a successful outcome.

Be specific about the skills and experience you wish to acquire. Whether it's technical skills or insights into the industry, showing eagerness to learn can set you apart as a candidate.

Share your methods for learning new tools, such as taking online courses, using tutorials, or collaborating with peers. This illustrates your proactive approach to gaining knowledge.

Outline your long-term aspirations and how the Intern / Estagiário role aligns with those objectives. This demonstrates your forward-thinking mindset and commitment to your career path.