Credit Control Assistant

As a Credit Control Assistant at Giorgio Armani, your core responsibilities include managing incoming payments, preparing and sending invoices to wholesale customers, and ensuring ledger accuracy. You'll also be responsible for reconciling customer accounts, communicating payment plans, and supporting the Senior Credit Analyst in credit risk reporting. This role is vital to maintaining the company’s financial health and customer relationships.

To qualify for the Credit Control Assistant position at Giorgio Armani, candidates should have 1-2 years of experience in a similar role, an aptitude for learning, and ideally some familiarity with SAP. Strong Excel skills, especially with pivot tables and lookups, are important, along with excellent communication abilities to engage effectively with customers.

The working environment at Giorgio Armani is vibrant and inclusive, fostering creativity and personal growth. You'll be part of a team that values excellence and collaboration while enjoying the perks of hybrid working options. The company is committed to diversity and equal opportunities, ensuring all employees feel valued and respected.

Giorgio Armani offers numerous career development opportunities within the global luxury fashion brand. As a Credit Control Assistant, you will receive support and guidance from senior team members, which can lead to growth within the company. Training programs and mentorship can further enhance your skills and prepare you for future roles.

Credit Control Assistants at Giorgio Armani enjoy a competitive salary, bonus opportunities, and generous employee discounts on luxury products. Additionally, the company provides access to an Employee Assistance Program (EAP) to ensure you have support for medical and mental health needs, making it a truly holistic work environment.

To manage overdue invoices effectively, I prioritize open communication. I'd start by reviewing the customer's payment history and reaching out to discuss their situation while proposing practical solutions for payment plans that are manageable.

Reconciling customer accounts involves ensuring that the company's records align with the customer's payment history. I would check transactions for accuracy, verify any discrepancies with clients, and promptly rectify any errors to maintain accurate financial records.

While I may not have extensive experience with SAP, I have utilized other accounting software efficiently, developing a keen understanding of financial processes that I believe would facilitate my transition to using SAP smoothly.

In a busy environment, I focus on prioritizing tasks based on urgency and impact. I create lists to map out critical deadlines—like invoice submissions or reconciliations—and tackle high-priority items first, maintaining organization and efficiency.

To improve cash flow, I'd enhance communication with customers regarding invoicing and payment terms, implement reminders for upcoming due dates, and potentially offer payment plans or discounts for early payments to encourage timely settlements.

To handle a dissatisfied customer, I would first listen carefully to their concerns, empathize with their situation, and seek to find common ground. Offering solutions, such as flexible payment arrangements, can help maintain the relationship while resolving the payment issue.

I have experience preparing various financial reports by consolidating data, ensuring accuracy, and presenting information in a clear manner. I understand the importance of these reports for decision-making and team transparency.

To ensure accuracy while processing payments, I double-check all entries and cross-reference them with supporting documents. I also seek to stay organized and systematic in my approach to minimize the risk of errors.

My approach to client communication involves clear, professional, and transparent dialogues. I believe in maintaining a respectful tone and providing all necessary information to ensure clients feel informed and valued in financial discussions.

In a previous role, I faced a situation where a significant number of invoices were overdue. I developed a structured follow-up process implementing reminders and liaised with the sales team to address customer concerns, which resulted in improved payment timelines.