SIte Reliability Engineer II

As a Site Reliability Engineer II at GoFundMe, your main responsibilities will include designing and building our cloud infrastructure on AWS, managing performance, availability, and security across our applications, and diagnosing bottlenecks to optimize our systems. You will work closely with development and operations teams to maintain high availability and contribute to the continuous improvement of our systems.

To qualify for the Site Reliability Engineer II position at GoFundMe, candidates should have at least 5 years of experience in high-traffic SaaS environments. You should possess expertise in cloud infrastructure on AWS, as well as containerization technologies like Kubernetes. Strong skills in scripting and coding languages such as Bash, Python, PHP, Java, or Kotlin are essential, along with experience in performance diagnostics and configuration management tools.

GoFundMe actively supports the professional development of Site Reliability Engineers by providing access to learning and development programs, recognition opportunities, and a variety of mental and wellness programs. The company values continuous improvement and encourages employees to pursue growth through training and collaboration within a diverse team.

Site Reliability Engineers II at GoFundMe enjoy market-competitive pay, rich healthcare benefits, supportive time off policies, and monetary support for hybrid work setups. Additionally, employees can participate in the 'Gives Back' program, which allows them to nominate fundraisers for company donations, making their work even more impactful.

The work culture for Site Reliability Engineers at GoFundMe is fun, supportive, and collaborative. Employees work hard to achieve their goals while celebrating their accomplishments together. The company promotes values such as diversity, equity, and inclusion, ensuring a welcoming environment for all team members while they contribute to meaningful work.

When answering this question, highlight your specific experiences with AWS, emphasizing projects where you designed or managed cloud infrastructure. Discuss specific services you've used, such as EC2 or S3, and any automation efforts that demonstrate your ability to optimize cloud environments.

Describe a specific situation where you identified and resolved a major performance bottleneck. Detail the analysis process you undertook, the tools used, and the outcome. Emphasize your ability to work under pressure and the positive impact your solution had on the system's performance.

In your answer, discuss strategies like redundancy, load balancing, and failover mechanisms that you've implemented to maintain high availability. You could also mention monitoring practices and incident response plans to highlight how you proactively manage availability.

Discuss your hands-on experience with Kubernetes, including specific projects where you set up or managed container orchestration. Highlight your familiarity with EKS and any challenges you faced, along with how your solutions improved deployment efficiency or system reliability.

Explain the programming languages you're comfortable with, especially Bash and Python, and provide examples of scripts you've developed that automated tasks or improved system processes. Discuss any relevant coding projects that demonstrate your proficiency and problem-solving capabilities.

Describe a systematic approach to incident management, highlighting how you identify key issues and prioritize tasks based on impact and urgency. Share an example of a past incident response where your prioritization led to quick resolution and reduced downtime.

Discuss specific monitoring tools you've utilized, such as NewRelic or Sumologic, and how you've set up alerts and dashboards to track system performance. Explain how you analyze collected data to identify trends and preemptively address issues.

Be sure to highlight your experience with tools such as Terraform, Ansible, or Jenkins. Discuss specific projects where you utilized these tools to automate infrastructure management, emphasizing the benefits of consistency and speed they bring to deployment processes.

Share an example that illustrates your commitment to continuous improvement, describing a specific initiative where you identified an inefficiency, proposed a solution, and the outcomes of implementing that solution, illustrating the impact on team productivity and system reliability.

Explain how you approach feedback with an open mindset, emphasizing your willingness to learn and adapt based on constructive criticism. Provide a specific instance where feedback led to a change or improvement in your work processes.