Server

As a Server at GolfSuites®, you will be responsible for serving guests in a friendly manner, providing menu information, adhering to safety and sanitation standards, transmitting orders, maintaining table cleanliness, and assisting guests with game functionality. Your role is pivotal in creating a vibrant atmosphere and ensuring every guest has a fantastic time!

To become a Server at GolfSuites®, you should have at least 1 year of serving experience, although it is preferred rather than mandatory. You will also need a valid East Baton Rouge Parish Bar Card and a Responsible Vendor Alcohol Training Certificate. Enthusiasm and strong communication skills are key ingredients for success in this role!

At GolfSuites®, we prioritize your success, which is why we offer comprehensive training for our new Servers. You’ll be familiarized with our menu, learn about service standards, and understand our safety protocols. Our supportive team environment means there’s always someone to help you along the way, ensuring you feel confident and prepared.

Servers at GolfSuites® typically have varied schedules that may include evenings, weekends, and holidays. This flexible schedule accommodates our busy entertainment venue's hours and helps ensure a steady flow of guests looking to have fun. Your availability to work different shifts will greatly enhance your experience here.

Absolutely! At GolfSuites®, we believe in promoting from within and offering our Team Partners opportunities to advance their careers. Performing well in your Server position can lead to leadership roles and further responsibilities within our vibrant community, making it a place where your growth is supported.

Handling difficult customers is an essential skill for a Server. Always remain calm and listen actively to their concerns. Empathize with their feelings, and try to resolve the issue in a way that restores their trust in our service. Remember, a positive attitude can turn a frustrating experience into a loyal customer.

Use this question to showcase your strengths in customer service. Share a specific example where you went above and beyond for a guest—whether it was remembering their favorite drink, resolving a complaint, or simply creating a friendly atmosphere. Focus on the positive impact you made on the guest's experience.

Effective time management during busy shifts is crucial for a Server. Prioritize tasks based on guest needs, be proactive, and work closely with your team to ensure timely service. Keeping a positive mindset and staying organized will help you juggle responsibilities effectively.

Upselling is all about understanding the menu and creating desire. Share your personal favorites, recommend complementary items, and engage with guests by asking questions about their preferences. Demonstrating your knowledge and passion can effectively encourage guests to try more.

Cleanliness and organization are part of creating a quality experience. Regularly check tables, pre-bus when necessary, and ensure the service area is tidy. Adhering to health department rules will enhance your effectiveness as a Server and show guests that you care about their experience.

Handling payments accurately is crucial in any serving role. Always double-check the bill against the order before delivering it to the guest. Be polite and efficient while processing payments. This attention to detail builds trust and adds to a positive dining experience.

Keeping guests entertained while they wait can enhance their experience. Keep the conversation light and engaging, offer fun facts about our games, or suggest appetizers to try while they wait. Engaging with guests helps to build rapport and keeps the atmosphere lively.

This is your opportunity to express your passion for hospitality! Discuss how GolfSuites® aligns with your goals, lifestyle, and love for fun and community. Highlight your enthusiasm for creating memorable experiences for guests and how you could contribute positively to the team.

It's vital to understand and strictly adhere to health and safety guidelines. Familiarize yourself with relevant policies, regularly wash your hands, use gloves when necessary, and maintain a clean work area. Being proactive not only keeps everyone safe but also builds guest confidence in your service.

Share qualities such as your enthusiasm, teamwork skills, and communication abilities. Tailor your response by highlighting specific experiences that align with the environment at GolfSuites®, such as your flexibility and eagerness to create fun experiences for guests.