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Training & Development Coordinator - Telesales

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📍 Hybrid Working - In our Lincoln office 2 days per week (or more if you like) with 3 days remotely.

You'll be working alongside our Learning & Development Team Lead to train our new telesales team members.

This role would be ideal for you if you have some experience delivering training on an ongoing basis, or you have worked in a telesales role and would love to move into a training role.

The Opportunity:

Supporting Team Leads (specifically the Learning & Development Team Lead) with recruitment of new team members
On-boarding and training all new starters in the insurance telesales team with the support of the L&D Team Lead
Supporting the L&D Team Lead with continuous training through call listening, training sessions and workshops
Updating training content that already existing and creating new content with your own ideas

What we need from you:

Experience in creating and delivering training content to new and existing members of the team (ideally within telesales or script selling)
Ability to work independently but also part of a team to increase performance of an already high performing sales team
Ability to work on multiple things simultaneously, on-boarding, training, recruitment and performance management will all be part of this role.
Someone who can challenge the norm with new ideas and creativity to better on-boarding and training

Our mission:

Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎 We knew Generation Rent would lead to more tenants, with higher digital expectations 🏠
Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 300 Goodlordians supporting the mission! 💚
We live by our values each and every day. We ‘Listen, Learn and Improve’, are ‘an open book’, ‘bring our whole selves to work’, ‘stand up and deliver’ and ‘set the pace’.

What's in it for you:

🚀 Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
🌴 25 days holiday (plus BH) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all goodlordians to take full advantage of their annual leave entitlement.
🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.

Goodlord Glassdoor Company Review

3.9

Goodlord DE&I Review

3.9

CEO of Goodlord

William Reeve

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What You Should Know About Training & Development Coordinator - Telesales, Goodlord

At Goodlord, we're excited to invite a passionate Training & Development Coordinator - Telesales to join our vibrant team in Lincoln. With a flexible hybrid working model, you'll spend 2 days a week in our lively office and enjoy 3 days working remotely. If you have a knack for delivering training and are looking to make a transition into a training role, this could be your dream opportunity! You'll be collaborating closely with our Learning & Development Team Lead, playing a crucial role in onboarding and training new telesales team members. Your mission will be to support Team Leads in recruiting top talent while enhancing the skills of our existing sales team. You’ll get to dive into dynamic training activities, from call listening to interactive workshops, helping to cultivate a high-performing culture. We’re looking for someone with experience in creating engaging training content and the ability to manage various tasks like onboarding, performance management, and innovative project implementations. At Goodlord, we believe in providing exceptional renting experiences, and we're committed to fostering an inclusive workplace where every Goodlordian can grow. With a development fund, generous holiday allowances, and mental health coaching, we care about your personal and professional growth. If you’re ready to bring your unique self to work and help us continue our mission, we want to hear from you!

Frequently Asked Questions (FAQs) for Training & Development Coordinator - Telesales Role at Goodlord

What are the responsibilities of a Training & Development Coordinator - Telesales at Goodlord?

As a Training & Development Coordinator - Telesales at Goodlord, your primary responsibilities will include onboarding and training new telesales team members, supporting recruitment efforts, and facilitating ongoing training for the existing sales team. You'll collaborate with the Learning & Development Team Lead to update and create training content, ensuring that our team has the knowledge and tools they need to excel.