Solutions Engineering Manager

A Solutions Engineering Manager at Healthie is responsible for leading the solutions and support engineering teams. This includes overseeing customer success initiatives, working closely with implementation and support engineers, balancing daily customer interactions with long-term strategic goals, and mentoring the engineering team to drive performance.

To qualify for the Solutions Engineering Manager role at Healthie, candidates should have at least 5 years of software engineering experience, including 2 years in a management position within a technical SaaS environment, ideally in healthcare tech. Strong communication skills, problem-solving abilities, and experience with customer-facing APIs are essential.

Healthie is committed to the growth of its employees, especially in leadership roles like Solutions Engineering Manager. The company fosters professional development through mentorship opportunities, continuous learning initiatives, and the ability to lead high-impact projects that enhance both personal and team skills.

The interview process for a Solutions Engineering Manager at Healthie consists of several stages. Initially, candidates will have a chat with the Director of Talent, followed by interviews with various team leaders and a take-home assessment, leading up to a final discussion with the CTO.

The culture at Healthie is diverse, inclusive, and collaborative, providing a supportive environment for a Solutions Engineering Manager to thrive. The company values creativity, innovation, and a shared mission of enhancing healthcare outcomes, making it an exciting place to work and grow.

When prioritizing tasks, I assess both the urgency and the impact on customer success. I involve my team in discussions to ensure alignment with organizational goals and create a transparent environment where we can all contribute to the decision-making process.

A Solutions Engineering Manager should have a strong foundation in software engineering principles, experience with technologies like Ruby on Rails, React, GraphQL, and proficiency in integration management. This technical background enables effective communication and problem-solving within the team.

In a previous role, I managed a complex integration project with tight deadlines. By implementing agile methodologies, I broke the project into manageable sprints and facilitated regular check-ins with my team, which ultimately led to delivering the project ahead of schedule and exceeding client expectations.

I believe in fostering a supportive and empowering environment. I set clear goals, provide regular feedback, celebrate achievements, and create opportunities for team members to pursue their interests and professional development, ensuring everyone is motivated to contribute to our mission.

I treat customer feedback as a vital tool for improvement. I establish transparent channels for communication, analyze feedback collectively with my team, and make data-driven decisions to enhance our solutions continuously. This approach not only addresses immediate concerns but also helps us refine our services over time.

Mentorship is a crucial part of my leadership philosophy. I have developed structured coaching sessions that focus on skill development and career growth, emphasizing knowledge sharing and nurturing talent within the team, which increases overall performance and job satisfaction.

I approach conflicts by fostering open communication. I encourage team members to express their viewpoints and work towards a resolution that aligns with our shared goals, emphasizing collaboration and respect to restore harmony and productivity.

I would firstly ensure that the customer feels heard. I would then develop a detailed implementation plan alongside my team, maintain regular check-ins, and provide ongoing technical support until the process is completed, ensuring any issues are promptly addressed.

I actively participate in industry webinars, read healthcare tech publications, and engage in professional networks. This knowledge allows me to anticipate changes, adapt strategies, and guide my team towards innovative solutions that enhance our offerings.

I have implemented various performance metrics, including project completion rates, customer satisfaction scores, and team collaboration ratings. Analyzing these metrics allows me to create actionable insights that drive improvements and support our team's objectives effectively.