Room Attendant - Embassy Suites by Hilton Miami Airport

As a Room Attendant at Embassy Suites by Hilton Miami Airport, your main responsibilities will involve cleaning guest rooms to ensure a pristine and welcoming environment. Tasks include making beds, cleaning and sanitizing bathrooms, dusting furniture, vacuuming floors, and restocking guest amenities. Additionally, you'll respond to special guest requests in a friendly and timely manner, contributing to overall guest satisfaction.

While prior housekeeping experience is preferred for the Room Attendant position at Embassy Suites by Hilton Miami Airport, it is not mandatory. The ideal candidate should possess strong multitasking skills, a solid work ethic, some familiarity with high-volume operations, and a basic proficiency in Spanish. Most importantly, a passion for delivering exceptional guest service is crucial.

The Room Attendant position at Embassy Suites by Hilton Miami Airport requires full availability, including weekdays, weekends, and holidays. Morning shifts typically start around 8:30 AM and run until 5:00 PM. There may also be shifts extending into the evening, such as 2:00 PM to 10:30 PM, so flexibility is important.

The pay rate for the Room Attendant at Embassy Suites by Hilton Miami Airport is $15.00 per hour. In addition to competitive pay, Hilton offers a comprehensive benefits package that includes medical insurance, mental health resources, best-in-class paid time off (PTO), travel discounts, and access to educational programs, ensuring a supportive work environment for team members.

Working at Embassy Suites by Hilton Miami Airport means being a part of a team that values quality, hospitality, and teamwork. You will be expected to maintain high standards while working in a fast-paced environment alongside friendly team members. Hilton's commitment to its staff ensures a positive and inclusive workplace culture, making it a great place to develop your career.

When answering this question, detail any past roles that involved cleaning or customer service. Highlight specific tasks you performed and how you handled guest requests, showcasing your ability to exceed expectations.

Discuss how you assess what needs immediate attention versus what can wait. Mention specific techniques, like making a checklist or focusing on high-traffic rooms, to effectively manage your time during busier periods.

Emphasize your attention to detail, mentioning cleaning procedures that meet industry standards. Discuss the importance of using the right cleaning agents and maintaining organized supplies to remain efficient.

Explain the importance of guest satisfaction and your willingness to help. Share an example where you may have gone the extra mile to accommodate requests while knowing when to involve a manager or another department.

Highlight your ability to accept constructive criticism positively. Share how you use feedback to improve your performance and ensure guest satisfaction, ultimately aligning with Hilton's values.

Discuss qualities like attention to detail, time management, and a friendly demeanor. Articulate how these skills contribute to exceptional guest experiences and align with the hospitality values of Hilton.

You can mention how you familiarize yourself with hotel protocols and standards. Describe a systematic approach to cleaning that includes checking off tasks once completed to ensure nothing is missed.

Share a personal story or philosophy that drives your passion for service. Mention how personal satisfaction and guest happiness fuel your commitment to a high standard of work.

Explain how collaboration contributes to efficiency and a positive workplace. Provide an example of a team success and your role in helping facilitate teamwork to achieve common goals.

Discuss your ability to remain flexible and maintain a positive attitude during unforeseen changes. Highlight your problem-solving skills and willingness to assist others when priorities shift.