Customer Service Rep(01293) - 328 Lansing St - job 2 of 3

As a Customer Service Rep at Domino's in Charlotte, you'll be responsible for engaging with customers, preparing high-quality products, assisting in oven tending, and managing orders. Your goal will be to ensure every customer receives exceptional service and their orders are expediently delivered, all while maintaining a clean and sanitary workplace.

To apply for the Customer Service Rep position at Domino's, candidates must be at least 16 years old. Ideal candidates should have excellent communication and teamwork skills, enjoy working in a fast-paced environment, and have a passion for delivering outstanding customer service.

At Domino's, expect a vibrant and fun work environment! We prioritize a great company culture where teamwork and communication thrive, making it an enjoyable space to work in while serving our community delicious pizzas.

Yes! Domino's offers ongoing career and leadership development for Customer Service Reps. We value growth within our team, allowing you to advance in your career based on your performance and dedication.

As a Customer Service Rep at Domino's, you'll enjoy benefits like flexible schedules, daily access to earned wages before payday, employee discounts, and health, dental, and vision insurance, along with additional policies to keep you covered.

Handling a difficult customer requires patience and empathy. Acknowledge their concerns, listen actively, and assure them you will find a resolution. Explain how you will address the issue and follow up to ensure their satisfaction.

Discuss a specific experience where you handled multiple tasks efficiently. Highlight your ability to prioritize and stay organized in order to maintain a high level of customer service.

Excellent customer service involves understanding customer needs, being prompt and courteous, and turning any situation into a positive experience. It’s about going the extra mile to ensure customer satisfaction.

Express your enthusiasm for the pizza industry and how you appreciate Domino's commitment to quality and customer service. Relate your passion for teamwork and a fun work environment to your desire to join the team.

Explain your approach to prioritize responsibilities by focusing on immediate customer needs first, efficiently managing time, and effectively communicating with teammates about order processes and updates.

Address the issue respectfully and privately with the co-worker first. If it continues, report it to a supervisor. It’s important to maintain a positive work environment and uphold Domino's standards.

Discuss your openness to feedback and how you see it as an opportunity to improve. Share a specific example of how you’ve implemented feedback in the past to better your performance.

Emphasize the importance of following health and safety guidelines. Mention practices like hand-washing, keeping work areas clean, and adhering to food temperature regulations to ensure food safety.

Highlight your ability to encourage team members, offer help whenever needed, and foster a sense of camaraderie through positivity and collaboration, making the workplace enjoyable for everyone.

Share your aspirations for growth within the company, whether it’s through leadership opportunities or advancing to other areas of the business, showcasing your dedication to long-term success at Domino's.