The Lead Product Manager at Humana is responsible for overseeing and managing the entire product lifecycle, from design conception to delivery. This role involves collaborating with cross-functional teams, including engineering, design, and data science, to drive product strategy and identify user requirements. Additionally, the Lead Product Manager executes the technical product roadmap, supports user acceptance testing, and plans pilot programs while ensuring that the products meet business requirements and quality standards.

Candidates for the Lead Product Manager role at Humana should possess a bachelor’s degree or equivalent and have at least 8 years of experience in product management or a related field. Furthermore, applicants should have 2 years of experience in AI, Generative AI, data science, or ML engineering, as well as experience in the healthcare sector. A thorough understanding of agile methodologies and experience with Agile tracking tools like Azure Dev Ops or Jira is important, alongside excellent relationship management skills.

The Lead Product Manager plays a crucial role in shaping the future of healthcare at Humana by driving the development of AI solutions. By overseeing the entire product lifecycle and ensuring high-quality, effective products, this role directly influences how healthcare services are delivered to millions of customers. The aim is to create safe and innovative AI technologies that significantly improve patient care quality and experiences across our insurance and healthcare services.

The Lead Product Manager role at Humana is fully remote, allowing professionals to efficiently work from home across the United States. Humana supports remote employees by providing necessary equipment and ensuring that home office setups meet specific criteria to protect member information. This arrangement promotes work-life balance while enabling the Lead Product Manager to contribute effectively to Humana's collaborative environment.

Humana offers a comprehensive benefits package that aligns with its commitment to employee well-being. For Lead Product Managers, benefits include generous PTO, health coverage effective from day one, a robust 401(k) plan with an excellent company match, and access to a well-being program. Additionally, employees receive support for growth and development, fostering a workplace where they can thrive both professionally and personally.

When discussing your experience with agile methodologies, highlight specific instances where you embraced agile practices in managing product development. Emphasize how you interacted with teams, adapted to changes, and used tools like Jira or Azure DevOps to track progress. Share outcomes that showcase successful project delivery and team collaboration.

For this question, choose a product you were deeply involved with, detailing your role and responsibilities throughout its lifecycle. Discuss your methods for gathering user requirements, strategizing with stakeholders, and overcoming challenges during development. Conclude with metrics that demonstrate the product's success post-launch.

Discuss your approach to prioritizing features by considering user needs, business goals, and technical feasibility. Explain how you engage with stakeholders and use data—like user feedback or market research—to inform your decisions. Providing an example where you successfully managed competing priorities will strengthen your response.

Share specific challenges you've encountered, such as miscommunication within teams, changing user requirements, or budget constraints. Discuss the strategies you implemented to address these issues, including improving stakeholder engagement or adopting new processes, and highlight the positive outcomes resulting from your actions.

Discuss the communication strategies you employ, such as regular stand-up meetings, using project management tools, and maintaining transparency through documentation. Emphasize the importance of fostering an open dialogue and collaboration among teams to align on goals and deliver successful products.

Mention the tools you have used for tracking product development, such as Jira, Azure DevOps, or others. Explain how you utilize these platforms to monitor task status, manage backlogs, and ensure team accountability. You can also discuss how you generate reports to communicate progress with stakeholders.

Share your experience with user acceptance testing by describing the process you followed to ensure product readiness. Discuss how you collaborated with QA teams, collected feedback from users, and addressed any critical defects before launching the product. Highlight any user stories or successful project launches resulting from your UAT efforts.

Explain your commitment to continuous improvement by giving examples of how you’ve incorporated feedback mechanisms, conducted retrospectives, or leveraged analytics to assess product performance. Discuss how you apply learnings from previous projects to enhance future product development processes.

Talk about your strategies for managing stakeholder expectations, including setting clear goals, providing regular updates, and being transparent about challenges. Discuss the importance of establishing trust through consistent communication, and provide an example of a successful stakeholder engagement in a past project.

Share your vision about the future of AI in healthcare, focusing on its potential to improve patient outcomes, reduce costs, and enhance operational efficiency. Discuss trends, such as predictive analytics and personalized medicine, and how they can help transform healthcare delivery. Highlight any specific AI technologies you believe will have a significant impact.