Medicare Sales Field Agent - Los Angeles County

As a Medicare Sales Field Agent at Humana, your primary responsibilities will include building relationships with the Medicare population, conducting face-to-face meetings, and driving self-generated sales. You will educate beneficiaries on Humana’s health plans, including additional offerings such as life insurance and dental plans. Engaging in community events and promoting services through grassroots marketing will also be essential. Your goal is to meet sales metrics while working independently in a dynamic environment.

To qualify as a Medicare Sales Field Agent with Humana, you need to hold an active Health Insurance license or be able to obtain one before your start date. Experience with CRM tools and technology is important, along with proficiency in Microsoft Office products. A valid driver's license and personal vehicle insurance for work-related travel are also required. Preferred qualifications include a Life and Variable Annuity Insurance license and experience selling Medicare products.

New recruits for the Medicare Sales Field Agent position at Humana can expect a comprehensive training program lasting three to four weeks. This training is mandatory and designed to equip you with the necessary knowledge about our products, sales techniques, and community engagement strategies. Through both virtual and in-person sessions, you will be prepared to effectively assist beneficiaries and meet your sales goals.

Working as a Medicare Sales Field Agent at Humana comes with a wealth of benefits. In addition to a competitive compensation package that could exceed $125K, you will enjoy comprehensive medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, and tuition reimbursement for your or your dependent children's education. These perks reflect Humana's commitment to supporting your personal and professional well-being while encouraging you to make an impact in the community.

To prepare for the interview process for the Medicare Sales Field Agent role at Humana, focus on highlighting your sales experience, community engagement activities, and any relevant certifications or licenses. Additionally, understanding Humana's values and the specific needs of the Medicare population will help you articulate how you can contribute to the team's success. Furthermore, be ready for the technology aspect of the hiring process, as they'll be incorporating HireVue for pre-screening.

When answering this question, focus on any prior sales or customer service experience related to Medicare products. Highlight specific examples where you successfully educated clients or drove sales of Medicare services, emphasizing your knowledge and ensuring you communicate your familiarity with the various products Humana offers, such as dental and vision plans.

Building relationships in the community requires active engagement and genuine connection. Share your strategies for networking, attending local events, or volunteering that showcase your commitment to serving the Medicare population. Highlight any past successes in fostering relationships that led to increased sales or community trust.

When responding, discuss specific sales techniques you've successfully employed in the past, such as setting personal goals, utilizing CRM tools for tracking progress, or conducting local outreach and presentations. Providing measurable examples of how you've met or exceeded your targets will demonstrate your ability to drive results.

Explain your approach to addressing objections by first listening to the client's concerns, then providing clear and informative responses using empathy and understanding. Sharing examples of past experiences where you successfully turned an objection into a sale will strengthen your answer.

When answering this question, align your personal values with Humana’s mission of putting health first. Discuss your passion for community service, your excitement about working in a sales role that has a direct impact on people’s health, and how you admire Humana's culture of diversity and inclusion. Be genuine in expressing your eagerness to contribute to the team.

Demonstrate your commitment to continued education by mentioning specific resources you utilize to stay current on Medicare regulations and insurance sales techniques. This could include industry publications, online courses, or networking with industry professionals, showcasing a proactive approach to your career.

Explain how you prioritize tasks by using time management tools or strategies that balance face-to-face meetings with necessary administrative duties. Providing a structured approach to your day that maximizes your efficiency while ensuring all responsibilities are met will leave a positive impression.

If applicable, share details about a community event where you played a significant role, explaining the process of organizing it, the challenges faced, and the positive outcomes achieved. Discuss how this experience helped you build relationships and enhance your sales skills.

Outline how you utilize technology to streamline your sales processes, such as using CRM tools for managing leads, employing virtual meeting platforms for client interactions, or utilizing mobile applications that aid in your day-to-day tasks. Highlight your tech-savviness as an asset in the Medicare Sales Field Agent role.

Describe your understanding of HIPAA regulations and their importance in safeguarding client information. Explain measures you have taken in previous roles to protect privacy while engaging with clients, assuring the interviewer of your commitment to ethical practices in handling sensitive information.