Developer Success Engineer
Developer Success Engineering at Inngest is a unique combination between hands-on engineering, problem-solving and human connection.
Inngest is solving long standing developer problems in a novel way which means we’re creating first-of-its-kind solutions. That makes developer support not just important — it’s mission-critical.
As a Developer Success Engineer, you’ll be the bridge between our product and the people who use it. You’ll work directly with developers: answering questions, debugging issues, offering guidance, and ensuring they get the most out of Inngest. Just as importantly, you’ll feed those learnings back into the product — helping us refine docs, shape features, and eliminate friction wherever possible.
This role is equal parts engineering, examples, and writing, so you’ll get to deeply understand how Inngest works, how our customers use the product, and how we can make our experience far far better.
You might be the first Developer Success Engineer, but you won’t be flying solo. Everyone on the team — including product engineers — stays close to users, and our engineers rotate support duties to share the load and insights. Ensuring our users succeed is critical, and this role is extremely important to us.
This role requires 5 hours of working time overlapping with US EST business hours (9am-5pm). The ideal candidate lives in the continental United States.
What you'll do
Deliver expert-level support to developers, from simple implementation troubleshooting to in-depth architectural guidance.
Be a prominent voice on behalf of our users on our product planning discussions.
Track down and document bugs, working closely with the engineers on solutions.
Track down feature requests in our public roadmap, working closely with product on prioritization.
Contribute to both internal and public-facing technical documentation, use cases and examples.
Support sales-led POCs.
Develop and improve internal tools and integrations that optimize our support workflows and enhance the overall developer experience and make delivering support better and easier.
Ideal candidate
Expertise in TypeScript development, with openness to new languages (eg. Python, Golang).
Knowledge and experience with queueing systems
Outstanding written and verbal communication skills
Ability to quickly understand and debug complex technical issues
A track record of helping other developers succeed
Deep empathy for developers and commitment to excellent developer experience
Bonus points
Experience working with Inngest
Experience measuring customer success
What your first 90 days will look like
First week: You’ll learn how we work as a team and our approach to support and sales. You’ll dive into dogfooding our product and begin to understand how it works architecturally, and how our users work with it. You’ll begin to shadow our existing engineering support rota to learn about how things work.
By day 30: You’ll dive in daily to help developers in our Discord community and our support inbox. You’ll have joined a few sales calls to learn about solutions engineering and supporting PoCs.
By day 90: You’ll have iterated on our workflow for delivering customer support and community support and built a couple of tools to help make this workflow better. You’ll have set up a way to organize feedback and issues from users to our product team. You’ll have provided feedback on our product that will have led to improvements.
What we build with
Support: Plain, Discord community, Slack channels for enterprise customers, Productlane
Backend: Go, Postgres, Redis, PubSub, FoundationDB and… Inngest (of course)
Frontend: TypeScript, React & Next.js. Tailwind, Tanstack, & Radix primitives
GraphQL and REST APIs
Hosted on bare metal, GCP, AWS, and Vercel
Github, Linear, Slack, Notion, Figma
Average salary estimate
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As a Developer Success Engineer at Inngest, you’ll find yourself in a dynamic, engaging role that blends technical expertise with a passion for supporting developers. At Inngest, we’re committed to solving persistent developer challenges with innovative solutions, making your role crucial in bridging our product with the developer community. You’ll engage directly with developers—troubleshooting their issues, offering architectural guidance, answering inquiries, and ultimately ensuring they extract maximum value from our platform. Your insights will be invaluable as you provide feedback to refine documentation, shape new features, and alleviate user friction. This is not just a technical position; it’s about nurturing relationships and creating exceptional developer experiences. Collaboration is key here, and you won’t be working in isolation; our close-knit team, including product engineers, will work alongside you, rotating support duties to stay connected to our users. While this role requires a commitment of 5 hours overlapping with US EST business hours, it’s an opportunity to grow within a supportive environment that values developer success as a mission. You’ll contribute to internal tools, assist with sales-led Proof of Concepts (POCs), and engage with our vibrant Discord community. If you have a strong background in TypeScript and a knack for making complex technical problems seem simple, joining Inngest as a Developer Success Engineer could be your next exciting step!
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