Client Account Set Up Analyst

As a Client Account Set Up Analyst at our FinTech company, you'll primarily be responsible for the accurate and efficient creation of customer accounts. This involves verifying customer data to maintain a high level of accuracy and collaborating with various teams to ensure a smooth onboarding experience. You'll also be tasked with maintaining compliance with KYC and AML regulations, addressing any discrepancies in customer information, and sending out Welcome Letters to new clients.

To excel as a Client Account Set Up Analyst in our FinTech company, candidates should possess previous experience in an operations or administrative role. A keen eye for detail, strong organizational skills, and proficiency in Microsoft Office Suite and CRM systems are crucial. Excellent interpersonal skills, both written and verbal, are also required to ensure effective communication with team members and clients.

The Client Account Set Up Analyst plays a vital role in compliance by adhering to established KYC and AML guidelines. This includes correctly verifying customer data and documentation, maintaining confidentiality, and promptly addressing any inconsistencies that may arise during the account opening process. By following these protocols diligently, our team ensures a seamless and compliant client onboarding experience.

Working as a Client Account Set Up Analyst at our FinTech company means being part of a dynamic and fast-paced environment. Our culture values innovation and encourages input from all team members. You will have the opportunity to work both in our London office and remotely under a hybrid work model, allowing for a balance between teamwork and individual focus.

As a Client Account Set Up Analyst in our FinTech company, you can look forward to competitive compensation, 25 days of holiday (excluding bank holidays), pension contributions, and private medical insurance. Additionally, we offer employee health and wellness discounts, a Cycle to Work Scheme, and fun team-building activities like monthly happy hours and training sessions!

Absolutely! In my previous role, I meticulously verified customer data against documents provided, ensuring accuracy before account creation. This not only maintained data integrity but also streamlined the onboarding process, ultimately enhancing customer satisfaction.

I prioritize tasks by assessing urgency and impact. I make to-do lists at the start of each day and regularly review them, allowing me to stay organized and ensure that critical tasks like account openings are completed efficiently.

I adhere strictly to our company's data management protocols, ensuring that sensitive information is only accessible to authorized personnel. Regular training on data protection policies also helps me remain vigilant about maintaining confidentiality.

In a previous role, I discovered a mismatch in customer information during the account verification process. I promptly communicated with the relevant teams to clarify the issue, ensuring that it was resolved quickly to maintain data accuracy and prevent onboarding delays.

Key skills include high attention to detail, organizational abilities, and strong communication skills. Being methodical in approach ensures accuracy, while effective communication enhances collaboration with team members and clients alike.

I empathize with the client first and apologize for the inconvenience. I then provide them with a clear explanation of the reasons for the delay and the steps we’re taking to resolve it, ensuring they feel informed and valued throughout the process.

I have extensive experience with the Microsoft Office Suite and various CRM systems that streamline account management and data entry processes, helping to maintain organization and efficiency within the role.

Teamwork is vital for a Client Account Set Up Analyst because collaboration with different teams, such as KYC and data management, ensures a seamless onboarding process. It promotes information sharing and helps quickly address any issues that arise.

I am well-versed in KYC and AML regulations, having worked in compliance roles previously. I understand their importance in the onboarding process and actively ensure adherence to these guidelines while setting up client accounts.

If I noticed a recurring issue, I would document the findings and bring them to my manager's attention. Collaborating with the team to develop a solution or improvement plan would be essential to prevent future occurrences and enhance the overall process.