Enterprise Account Manager, Instawork Hiring

As an Enterprise Account Manager at Instawork, primary responsibilities include building trusted relationships with key partners, securing renewals, and identifying revenue expansion opportunities. You will also proactively analyze hiring needs and provide strategic recommendations to optimize partner satisfaction and growth.

Candidates for the Enterprise Account Manager role at Instawork should have at least 3 years of experience in subscription or recurring revenue businesses, preferably in HR tech or staffing. Proven skills in relationship management, strategic thinking, and achieving retention goals are essential for success in this position.

The work environment at Instawork is hybrid, allowing flexibility to work both remotely and in the office. However, candidates should be open to working in-office up to 5 days a week to foster collaboration and communication within the team.

Success as an Enterprise Account Manager at Instawork is measured through key performance indicators such as retention rates, revenue growth, successful partner renewals, and overall partner satisfaction. Regular check-ins and executive-level reviews help in assessing performance and establishing clear commitments with partners.

Enterprise Account Managers at Instawork enjoy a competitive base salary, eligibility for equity in the form of stock options, comprehensive health plans, flexible paid time off, stipends for home office, phone, and commuting, and a 401K plan. Additionally, employees can take advantage of a discount program and contributions to health savings accounts.

When answering this question, emphasize your past experiences where you successfully managed relationships with key enterprise partners, focusing on how you maintained their satisfaction and drove growth through effective communication and support.

Discuss your approach to actively listening and asking specific questions during meetings, utilizing industry knowledge to tailor solutions that align with partner needs, and how you track trends in the HR tech field to provide proactive insights.

Highlight your goal-setting methods, your strategies for maintaining communication with partners, and the importance of feedback as a tool for improvement. Share specific metrics and successes to illustrate your approach.

Mention specific tools such as CRM systems or analytics software that you've used to track account health, interactions, and opportunities. Discuss how these tools help you make data-driven decisions in your role.

Share your approach to conflict resolution, emphasizing empathy, active listening, and your knack for providing effective solutions that address the partner's concerns while ensuring they feel valued and understood.

Prepare a concrete example of a challenging situation with a partner and what steps you took to resolve it. Emphasize the outcomes, how it benefited both the partner and Instawork, and any metrics that showcase your impact.

Reflect on the importance of creating economic opportunities for local businesses and skilled professionals. Talk about how this mission resonates personally and aligns with your professional aspirations.

Describe your method of engaging with new partners by establishing clear and open lines of communication, setting expectations upfront, and consistently following through on commitments.

Explain how you assess urgency and impact when managing requests from multiple partners, potentially sharing a prioritization framework or tools you use to maintain organization and effectiveness.

Discuss the importance of soliciting and acting on feedback from partners to continuously elevate their experience. Share how you’ve made changes based on partner input to improve services and satisfaction.