Cookie Crew - job 1 of 3

As a Cookie Crew member at Insomnia Cookies in Chicago, IL (Clark St.), you'll greet guests, take orders, and provide a warm, friendly experience. You'll also be responsible for baking our delicious cookies, ensuring orders are correctly packaged for delivery, handling cash transactions accurately, and keeping the bakery clean and sanitized. If you enjoy working in a dynamic environment and being part of a team that creates joy through cookies, this role is perfect for you!

To be a successful Cookie Crew member at Insomnia Cookies, you'll need great customer service skills, a personable and outgoing demeanor, and effective communication abilities. While prior customer service experience is preferred, your passion for creating delightful customer experiences and a genuine love for cookies will set you apart. You also need to be 18 years or older and available to work nights, weekends, and holidays.

The Cookie Crew position at Insomnia Cookies in Chicago has flexible part-time working hours, and specific shifts may vary depending on the needs of the store. However, team members should be available to work nights, weekends, and holidays, as these are peak times for cookie deliveries and customer orders, ensuring you can be part of the fun whenever cookie cravings hit!

As a Cookie Crew member at Insomnia Cookies, you'll enjoy a range of fantastic benefits, including a pay rate of $16.00/hr, free cookies, employee discounts, and paid time off. Additionally, we provide excellent training opportunities and the chance for career growth within our expanding company, making it a rewarding place to work and thrive!

To apply for the Cookie Crew position at Insomnia Cookies in Chicago, IL (Clark St.), you can visit our website or reach out directly to your local store for more information about the application process. Be sure to prepare a fun resume that highlights your customer service experience and readiness to bring joy through cookies, as we love to see applicants' passion for our brand!

Highlight your enthusiasm for cookies and customer service. Share any personal experiences with Insomnia Cookies and how you believe you can contribute to creating memorable experiences for customers. It's essential to let your passion shine through!

Demonstrate your customer service skills by explaining your approach: listen attentively, empathize, apologize if necessary, and aim to resolve the issue. Sharing a specific example of a time you effectively managed a complaint can reinforce your abilities.

Provide details about your previous customer service experiences, emphasizing the skills you developed. Include any specific settings or challenges you managed and how they made you a better team player at the front line.

Discuss the importance of friendliness, attentiveness, and genuine engagement with customers. Highlight how you create a welcoming atmosphere and ensure every customer feels valued and appreciated, particularly in a bakery setting like Insomnia Cookies.

Outline your strategy for effective time management and prioritization. Mention your ability to stay calm under pressure, tackle essential tasks first, like baking and serving, and how teamwork helps manage busy hours.

Affirm your willingness and readiness to work during these peak hours. Emphasize how you enjoy the energy of busy shifts and how it fits into your schedule, making you a flexible and reliable part of the Cookie Crew.

Mention qualities like positivity, teamwork, strong work ethic, and your ability to connect with customers. Convey your excitement to contribute to a fun team atmosphere while being an ambassador for the Insomnia Cookies brand.

Discuss the importance of owning up to mistakes and rectifying them swiftly. Share how you would communicate with the customer and correct the order, ensuring satisfaction while learning from the experience.

Share your thoughts on how cookies can evoke happiness and nostalgia. Discuss the reasons people enjoy treats and how you can help build a sense of community through shared experiences and delicious cookies during their stay.

Express your love for one of Insomnia Cookies' offerings! Discuss the flavors, the feeling of nostalgia, or any memorable experiences you associate with the treat. This question can demonstrate your passion for the brand and its products.