Facilities Manager

Who We Are

At Insomnia Cookies, we don’t just bake warm, delicious cookies—we create late-night experiences fueled by teamwork, hustle, and a love for sweets. Our Facilities team is critical to ensuring our stores operate smoothly, safely, and efficiently, so our Insomniacs (both customers and team members) always have the best possible experience.

As a Facilities Manager, you’ll take ownership of all aspects of maintenance, repair, and facilities strategy across multiple locations, keeping our bakeries running at peak performance. You’ll lead vendor negotiations, implement preventative maintenance programs, manage budgets, provide daily visibility of fleet management, and drive operational excellence—all while being an integral part of Insomnia’s rapid growth. This role must sit out of our Philadelphia HQ Monday-Thursday and requires occasional travel. Our bakeries are open 7 days a week until 3am from east cost to west coast, so on-call management from the facilities is required.

Why Join Us?

·         A leadership role with real impact—your work keeps our stores open and operating allowing happy customers

·         A fast-growing, innovative brand—Insomnia is expanding, and we need strong leaders to help shape our future

·         A fun, high-energy, and cookie-filled culture—because work should be as sweet as our treats

·         Opportunities for career growth & professional development

·         Competitive compensation and benefits package

If you’re a seasoned facilities professional who thrives on continual improvement, creating strategic vision, and showing up as a consistent strong leader, this is your chance to bake up something great with Insomnia Cookies.

What You’ll Do:

·         Facilities Strategy & Oversight – Develop and execute a comprehensive maintenance strategy that ensures the long-term efficiency and sustainability of our stores.

·         Vendor & Contract Management – Lead the sourcing, negotiation, and management of key vendor partnerships for HVAC, electrical, carpentry, kitchen equipment, plumbing, and general repairs.

·         Preventative & Predictive Maintenance – Design and implement a data-driven maintenance program to minimize downtime and extend equipment life cycles.

·         Budget & Cost Optimization – Oversee and manage the facilities budget, identifying cost-saving opportunities without compromising quality or speed.

·         Multi-Unit Leadership – Provide hands-on support across a multi-store territory, ensuring store teams receive timely and effective service.

·         Cross-Functional Collaboration – Partner with Operations, Real Estate, and Finance teams to align facilities strategy with company growth goals.

·         Technology & Systems Management – Oversee our Computerized Maintenance Management System (CMMS) to optimize work order tracking, reporting, and analytics.

·         Crisis & Emergency Management – Lead response efforts for urgent facility issues, ensuring rapid resolution while maintaining safety and compliance.

·         Team Development & Scaling – As Insomnia expands, help build and refine our facilities infrastructure, processes, and team capabilities.

What We’re Looking For:

·         5+ years of experience in facilities management, multi-unit maintenance, or a related field, ideally within restaurant, retail, or hospitality industries

·         Proven leadership in vendor management, contract negotiations, and budget oversight

·         Strong technical knowledge across HVAC, electrical, plumbing, kitchen equipment, and general building maintenance

·         Strategic thinker with the ability to assess long-term operational needs and implement scalable solutions

·         Experience implementing preventative maintenance programs and utilizing CMMS or other work order management systems

·         Excellent project management skills with a track record of executing multi-location initiatives

·         A customer-first mindset—your internal clients (store teams) should feel supported and heard

·         Ability to thrive in a fast-paced, high-growth environment while staying organized and proactive

·         Willingness to be on-call and lead emergency response efforts as needed

·         Establish visibility to the business regarding facilities impact and trendlines

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!