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Experience Merchandising Associate Manager - Sonic

PURPOSE OF THE POSITION

The Experience Merchandising Associate Manager will play a critical support role in executing key day-to-day initiatives that drive eCommerce performance and enhance the digital customer experience. Reporting to the Experience Merchandising Manager or Senior Manager, this role will assist with the execution of eCommerce strategies, coordinate content planning, and support optimization efforts across app and web platforms. The Associate Manager will also collaborate with internal stakeholders to ensure seamless execution of campaigns and features that improve traffic, conversion, check size, and customer satisfaction (CSAT).

RESPONSIBILITIES

eCommerce Execution and Coordination:

  • Assist with the execution of eCommerce strategies, including content updates, promotions, and feature optimizations.
  • Support the planning, creation, and scheduling of owned eCommerce content to align with brand objectives and business goals.
  • Collaborate with internal teams to ensure timely and accurate execution of eCommerce initiatives
  • Support seamless menu releases and UAT of all new menu items and merchandising

Optimization and Support:

  • Monitor and analyze eCommerce performance metrics, providing actionable insights to improve traffic, conversion, check size, and CSAT.
  • Assist in testing and quality assurance processes to ensure seamless user experiences across app and web platforms.
  • Support the implementation of enhancements to guest-facing and business-enabling features.

Collaboration and Communication:

  • Work closely with cross-functional teams, including marketing, analytics, IT, and product teams, to coordinate efforts and maintain alignment.
  • Partner with in-house content teams to build imagery and creative constructs for app and web experiences.
  • Project manage the content team to ensure deliverables, specs, and timelines are met.
  • Provide regular updates to the eCommerce Manager or Senior Manager on project progress, challenges, and results.

Continuous Improvement:

  • Participate in test-and-learn initiatives to optimize eCommerce strategies and performance.
  • Stay informed about industry trends and competitor activities to identify potential opportunities for improvement.

QUALIFICATIONS

Education:

  • Bachelor’s degree in marketing, Business, Digital Media, or a related field.

Experience:

  • 1 -2 years of experience in eCommerce, digital marketing, or related fields.
  • Familiarity with mobile and web-based eCommerce platforms and tools.
  • Experience with data analysis and reporting is a plus.

Skills and Abilities:

  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Detail-oriented with a focus on delivering high-quality work.
  • Analytical mindset with the ability to interpret data and identify trends.
  • Excellent communication and collaboration skills.
  • Problem-solving skills with a proactive and resourceful approach.
  • A team player with a willingness to learn and grow.

Travel Requirements:

  • Availability to travel up to 10%.

This role is ideal for an aspiring eCommerce professional who is passionate about supporting digital strategies and delivering exceptional online experiences. Join our team to contribute to the success and growth of our eCommerce initiatives.


 

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Experience Merchandising Associate Manager - Sonic, Inspire Brands

Are you ready to take on an exciting challenge as the Experience Merchandising Associate Manager at Sonic in our Atlanta Support Center? In this role, you’ll become a key player in executing vital eCommerce initiatives that drive performance and enhance the digital customer experience. Working under the guidance of the Experience Merchandising Manager or Senior Manager, you'll assist with the implementation of eCommerce strategies while coordinating content planning across app and web platforms. Every day will bring important responsibilities, such as collaborating with cross-functional teams and working on campaign execution to boost traffic and customer satisfaction. Your analytical skills will come into play as you monitor eCommerce performance metrics, enabling you to provide actionable insights for improvements. With your strong organizational skills and detail-oriented mindset, you’ll help us manage multiple priorities efficiently. This position is perfect for an aspiring eCommerce professional who's passionate about creating exceptional online experiences and eager to learn and grow in a dynamic team. Join Sonic and become part of a company that embodies a vibrant culture and is dedicated to redefining how people enjoy their meals together!

Frequently Asked Questions (FAQs) for Experience Merchandising Associate Manager - Sonic Role at Inspire Brands
What are the responsibilities of the Experience Merchandising Associate Manager at Sonic?

The Experience Merchandising Associate Manager at Sonic is responsible for executing eCommerce strategies, including coordinating content updates, promotions, and optimizations across digital platforms. The position involves collaborating with various internal teams to ensure timely execution of initiatives, analyzing performance metrics for actionable insights, and managing project timelines. This role is dynamic and requires a detail-oriented individual who can multitask while maintaining high-quality standards.

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What qualifications do you need to become an Experience Merchandising Associate Manager at Sonic?

To apply for the Experience Merchandising Associate Manager position at Sonic, a bachelor's degree in marketing, business, digital media, or a related field is essential. Additionally, candidates should have 1-2 years of experience in eCommerce or digital marketing, with familiarity in mobile and web-based platforms. Strong communication skills, organizational abilities, and an analytical mindset are key for success in this role.

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How does the Experience Merchandising Associate Manager impact eCommerce at Sonic?

The Experience Merchandising Associate Manager directly influences Sonic's eCommerce performance by assisting in the execution of strategies that enhance the customer journey online. By supporting content optimization, analyzing metrics for continuous improvement, and collaborating with cross-functional teams, this role plays a pivotal part in driving traffic, improving conversion rates, and ultimately enhancing customer satisfaction.

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What skills are important for an Experience Merchandising Associate Manager at Sonic?

Essential skills for the Experience Merchandising Associate Manager at Sonic include strong organizational and project management abilities, as well as a detail-focused approach. A knack for data analysis, solid communication skills, and the capability to work collaboratively with diverse teams are also important. Additionally, problem-solving skills and a proactive attitude are crucial for navigating the fast-paced eCommerce environment.

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Are there opportunities for growth as an Experience Merchandising Associate Manager at Sonic?

Absolutely! Starting as an Experience Merchandising Associate Manager at Sonic offers numerous opportunities for professional development and career advancement. You will gain valuable experience in eCommerce strategies, digital marketing, and performance analysis. Sonic promotes a culture of growth and learning, encouraging team members to embrace challenges and evolve within the organization.

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Common Interview Questions for Experience Merchandising Associate Manager - Sonic
What experience do you have in eCommerce or digital marketing?

When discussing your eCommerce experience during the interview for the Experience Merchandising Associate Manager role at Sonic, be specific about the projects you've worked on. Highlight relevant metrics you've improved or campaigns you've influenced, as these will demonstrate your ability to contribute to Sonic’s eCommerce objectives.

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How do you prioritize multiple projects with competing deadlines?

In the interview, share your approach to project management and time management techniques. Discuss specific methods you use, like creating a priority matrix or daily task lists, which help you stay organized and deliver on time, especially in a fast-paced environment like Sonic.

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Can you describe a successful eCommerce campaign you've managed?

To effectively answer this question, provide a detailed overview of the campaign including its goals, your role, the challenges faced, and the results. Use quantifiable data to illustrate success, such as increased conversion rates or traffic, emphasizing how these experiences align with the expectations for the Experience Merchandising Associate Manager at Sonic.

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How do you analyze and report on eCommerce performance metrics?

Discuss the analytical tools and techniques you've used in the past to track performance metrics. Be prepared to describe how you translate data into actionable insights, which is vital for the Experience Merchandising Associate Manager role at Sonic. Highlighting your analytical acumen will show your fit for the position.

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What role does collaboration play in your work style?

Collaboration is crucial, especially in a role like the Experience Merchandising Associate Manager at Sonic. Speak about your experiences working with cross-functional teams and how you ensure that communication flows smoothly to achieve common goals. Providing examples will strengthen your response.

Join Rise to see the full answer
How do you stay updated on industry trends?

Express your commitment to continuous learning. Mention specific sources you follow, such as industry publications, online courses, or networking events. This shows that you are proactive and eager to bring fresh, innovative ideas to Sonic’s eCommerce efforts.

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Describe a time you identified a problem and proposed a solution.

Use the STAR method to outline a situation where you recognized an issue, elaborated on your proposed solution, and concluded with the positive outcome. This response will highlight your problem-solving skills, which are essential for the Experience Merchandising Associate Manager role at Sonic.

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What tools are you familiar with for digital marketing and eCommerce?

Prepare a list of tools you’ve used in the past, such as Google Analytics, CRM platforms, or content management systems. Discuss how these tools have aided in your eCommerce efforts, reinforcing your qualifications for the role at Sonic.

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How do you approach project management within a team?

Describe your strategy for managing projects, focusing on clear communication, setting deadlines, assigning roles, and ensuring accountability. Mention past experiences where your approach contributed to successful outcomes, which is highly relevant for the team-oriented environment at Sonic.

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What motivates you about working in eCommerce?

Share your passion for eCommerce and how the digital landscape fascinates you. Highlight your desire to create remarkable online experiences for customers, which aligns with the mission of Sonic to enhance customer satisfaction and engagement through innovative practices.

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Inspire Brands was founded in February 2018 with a vision to invigorate great brands and supercharge their long-term growth. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other...

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Full-time, on-site
DATE POSTED
April 5, 2025

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