Senior Technical Trainer

As a Senior Technical Trainer at Contentful, your responsibilities will include delivering both virtual and in-person workshops, creating engaging training materials and videos, and acting as a subject matter expert for the Global Learning Services team. You'll develop an extensive curriculum around Contentful's features while also fostering relationships with product management. Essentially, you'll be at the forefront of helping our customers and partners harness the power of Contentful's platform!

To qualify for the Senior Technical Trainer position at Contentful, you should have a Bachelor’s degree in a learning or technology-related field, along with 2-5 years of relevant experience in technical roles. Familiarity with CMS platforms like Contentful, proficiency in web technologies, and a knack for presenting content in an engaging way will further enhance your application. We're looking for someone who is as passionate about teaching as they are about technology!

Experience working with API-first composable content systems, such as Contentful, Contentstack, or similar, is highly beneficial. Additionally, understanding modern web technologies like React or cloud-based microservices is essential. Proven experience in creating instructor-led courses and delivering both face-to-face and virtual training is also a significant plus, as you will need to inspire and facilitate learning effectively!

Yes, as a Senior Technical Trainer, you can expect to travel up to 25% of the time, which may include international trips. Your workshops are designed to engage customers and partners across the Asia-Pacific region, and the occasional travel will be key to establishing personal connections and delivering impactful training sessions!

At Contentful, we’re committed to supporting your professional development! As a Senior Technical Trainer, you'll receive a personal education budget to enhance your skills and grow in your career. Additionally, we host a full range of events—both virtual and in-person—that are geared toward learning, networking, and community engagement. Our culture prioritizes continuous improvement and growth!

It's key to demonstrate a passion for continuous learning and staying up-to-date with the latest trends in technology. You can share how you do this through regular reading of industry blogs, attending webinars, or participating in technical communities, which shows your commitment to growth as a professional.

Be specific and detail the context of the session, the audience, and the technical concepts covered. Highlight any particular challenges faced during the training and explain how you adjusted your approach to ensure the information was conveyed successfully.

Talk about your ability to assess the audience’s knowledge level, learning style, and context. Emphasize your skills in modifying content delivery and utilizing various teaching methods to make the material relatable and understandable for all participants.

It's important to demonstrate calmness and composure. Explain how you listen actively, acknowledge the question, and if needed, ensure to follow up later with detailed responses, which helps maintain the flow of the session while still addressing concerns.

Discuss the importance of clear learning objectives, engaging content that mixes theory with practical application, feedback mechanisms, and evaluation metrics to measure success. Illustrate how these elements contribute to creating effective learning experiences.

Mention different assessment methods such as feedback surveys, quizzes, and follow-up discussions. Share how you utilize this data for continuous improvement of your training material and techniques.

This is your chance to provide an example of a complex topic you’ve simplified in the past. Show your competency by breaking down an intricate concept into easier-to-understand terms and use visuals if applicable.

Emphasize your proactive steps, such as using engaging materials, varying your delivery methods, or incorporating interactive activities to re-engage the learners. It's essential to express your passion for keeping the environment lively and participatory.

Focus on Contentful's emphasis on composable content and digital transformation, as well as the engaging learning approach that emphasizes interaction and practical application. Sharing your thoughts about its impact on business can reflect your understanding of the company’s values.

This is your opportunity to express your passion for training and how you see yourself driving customer satisfaction through knowledge transfer. Showcase your aspirations on creating impactful learning experiences that resonate with both customers and partners.