IT Operations Analyst
IT OPERATIONS ANALYST I (HYBRID ROLE):
Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The IT Operations Analyst I will work in a multi-functional role which supports Jushi Information Technology (IT) systems and programs, and store business operations. To thrive in this role, you will need to be very organized, high aptitude in problem solving, and excellent communication and customer service skills.
- Manage and respond to software support tickets
- Support and reinforce daily execution of Jushi systems and processes
- Log and track inquiries using a problem management database and maintain detailed history of all issues and resolutions by following up to all incidents and service requests in a timely manner
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Assist with the installation of new hardware and software for new hire and existing employee internally/externally and help train employees on its use while teaching good and safe practices to avoid vulnerabilities
- Coordinate the resolution of advanced issues with appropriate teams
- Report to IT Manager for projects and daily responsibilities
- Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodesl and acquisitions)
- Contribute to our Knowledgebase (author and edit knowledge base articles and processes)
- Assist with support for all current and future Jushi Technologies (training will be provided)
- Assist in working with all functional teams to set up, maintain and support internal/external users
- Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging
- Maintain, create, and close with details all requests via Help Desk Ticketing system
- Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores
- Other related duties as appropriate and required
- Strong analytical abilities – understand how to trace data points on a report back through to the source or in third party systems through web interfaces
- administer certain areas such as user and security management
- Bachelor’s Degree in Engineering, Computer Science or related field required
- 1-2+ years of experience in IT
- Industry certifications preferred (CompTIA A+, Network+, MCSA, etc)
- Excellent IT, communication, punctuality, and customer Service skills
- Ability to work in a changing and adaptive environment
- Proven track record of maintaining IT procedures, security protocols and infrastructure
- Excellent Customer Service skills
- Strong communication and interpersonal skills both oral and written
- Proficient in Microsoft O365
- Highly organized and able to multi-task under time constraints
- Ability to balance and prioritize work
- Works well in a fast-paced environment
- Self-motivated, Team player
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to step into an exciting role as an IT Operations Analyst I at Jushi Holdings Inc. in sunny Boca Raton, FL? If you're someone who thrives on solving problems and enjoys providing stellar customer service, then we have a place for you! At Jushi, we’re not just about the cannabis industry; we’re about making a meaningful difference in people’s lives. In this hybrid role, you'll be the backbone of our IT department, managing software support tickets and ensuring that our Information Technology systems are running smoothly. Your days will be filled with everything from logging and tracking inquiries in our problem management database to assisting with hardware and software installations for new and current employees. Your knack for communication will shine as you relay technical information to various end-users, while your organizational skills will keep everything on track. Plus, you'll have the opportunity to contribute to our Knowledgebase – so if you love authoring and refining articles, that’s a bonus! We’re looking for someone detail-oriented, with at least 1-2 years of IT experience, and a degree in Engineering or Computer Science. If you're self-motivated and enjoy working in a fast-paced environment, we’d love for you to be a part of our amazing team. In addition to a vibrant work culture, we offer competitive salaries and a robust benefits package. Come make a difference with us!
Jushi Holdings is a holding company that makes cannabis and hemp products through its subsidiaries. Jushi Holdings was founded in 2007 and is headquartered in Boca Raton, Florida.
118 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
