IT Infrastructure Analyst, Manufacturing (On-site)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Come to work each day with an inclusive and collaborative Business technology team! As an Manufacturing Site Infrastructure Operations Lead in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

Purpose

Default point of contact for BTS with the business; brokers contracts between BTS and the business and resolves client and BTS relationship issues. Manages and provides expert advice on the selection, design, justification, implementation and business use of information systems. Analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing technology components. Translates business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements.

Responsibilities

• Understand the organization's vision, goals, and strategies. Takes ownership and lead role in coordinating Infrastructure operations, systems and technology (servers, storage, networks, and manufacturing end points) and related initiatives at the site level. 
• Understands the team's priorities appropriately and determines the team's critical success factors. Responsible for actions required by itself and delivery partners. 
• Establish and maintain high-quality relationships with all levels within the organization. Understand client's business needs and requirements. 
• Works with Global and Business IT teams to recommend and implement technologies and strategies within the local sites. Interacts with Managed service partners and Global peers to ensure that changes, requests, and incidents to the infrastructure operations at the site level are achieved following BTS Infrastructure services policies and standards. 
• Responsible for all aspects of resource coordination, setting expectations, communicating with stakeholders and delivering to meet business needs. 
• Ensures IT compliance and adherence to applicable internal and external regulations and guidelines for the Infrastructure Operations area (CCF, servers, and storage) 
• Maintain site metrics for operational support delivery, overall health of IT infrastructure and develop continuous improvement initiatives to promote future health of the site.
• Manages appropriate audit preparation and representation/participation and audit responses to GXP areas under the BTS Infrastructure operations (CCF, servers, storage, and areas. 
• Responsible for coordinating local infrastructure operations projects, maintenance contracts, and expenses within budget. Inventory management and accuracy of local infrastructure operations (CCF, servers, and storage) assets as per Finance and BTS standards and policies. 
• Responsible for assuring that issues and requests assigned to the infrastructure operations team are resolved and completed appropriately and timely as established in the BTS Infrastructure Services organization metrics. 

Required:

• Bachelors degree plus 5 years technical experience, or Masters degree plus 4 years experience.  
• Working knowledge of IT Infrastructure design and functionality 
• Strong time and task Management skills 
• Clear verbal, written, and interpersonal communication skills.  
• Experience Administration of servers and storage environments 
• Knowledge of IT Change control and qualification of computerized systems (servers, network, firewalls, etc.) 
• Strong understanding of virtualized and cloud computing environments
• Work experience in the pharmaceutical industry

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

• This job is eligible to participate in our short-term incentive programs. ​​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html