IT Support Engineer

About Kasada

Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before.

We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we’re spread across the world protecting some of the most well-known brands on the face of the earth.

We’re an innately curious team that’s not afraid to bring bold ideas to create better ways of solving problems. We’re looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it!

We are looking for an IT Support Engineer who wants to be a key enabler for the entire company, who wants the simple things to be automatic and the hard things to be possible.

You’ll be responsible for a combination of IT support activities, including service desk support, process optimization, system configuration, hardware and networks tasks for our Australian & USA based teams.

While Kasada is a remote-first company, this role will require visits to the Sydney office. We do not require a fixed or minimum number of days per week.

• Empower our team with reliable IT support
• Serve as the go-to expert, resolving technical challenges efficiently and communicating solutions effectively.
• Maintain system health by diagnosing and resolving issues, and create a valuable knowledge base for future problem-solving.
• Communicate effectively with internal stakeholders, providing clear updates on issue status and potential impacts.

• Ensure seamless technology operations
• Manage the lifecycle of hardware and software, maintain accurate records.Manage Jamf (Pro, Protect, Trust) - our MDM (Mobile Device Management) system.
• Proactively monitor systems and support application deployments, ensuring everyone has the tools they need.
• Manage vendor relationships to ensure efficient service delivery.
• Provide on-site technical support, ensuring smooth technology integration for internal gatherings.
• Maintain AV equipment in offices
• Provide on-site support at key events in Australia such as Hackhaus

• Communication
• Partner with other teams to refine workflows and troubleshooting strategies.
• Maintain attention to detail in communication and task management, and regularly inform the team of work progress through proactive updates.

• A strong desire to create a delightful experience for Kasadians from setting up a device to when something goes wrong.
• Experience managing and supporting Apple macOS devices, with Jamf Pro or other MDM.
• Experience managing users and groups with a cloud directory/IdP (such as JumpCloud, Google Workspace, Entra ID or Okta)
• Solid troubleshooting skills across macOS and with SaaS (software as a service) products, including managing vendor support
• Excellent time management and prioritization skills
• Excellent written and verbal communication skills
• Pragmatic and considered approach

Maybe you’re the person everyone turns to when they can’t figure out how to make their computer work the way they want, or you’ve figured out how to make a better onboarding experience than anything you’ve ever seen. We want to hear from you!

The Benefits of being a Kasadian

We want to ensure Kasada remains a great place to work and a place to do great work. It's important to us to build an inclusive environment where you can realize your full potential. We are a highly collaborative team regardless of location, placing a strong emphasis on our core values; and we have designed our benefits package so you can thrive, both inside and outside of work:

- A stake in Kasada’s global success with equity/stock options 

- Flexible working hours and arrangements - Create a schedule that suits you

- Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave.

- Resources for well-being to support your growth including our EAP - confidential counselling for you  and your loved ones

- Birthday leave

- Wellness leave

- An action packed calendar of fun in-person and virtual events 

Sound interesting? What’s next?

Hit the apply button and one of our team will set up an exploratory, confidential discussion. We have designed our hiring process to be streamlined and thorough so everyone can make the right call on whether it is the right move for you. We are an inclusive team and this extends to all candidates that interview with us. Interviews are conducted virtually however if you want to come onsite - just ask! When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process, we want to ensure you are set up for success in every conversation.  

Still with us? Just a little bit more…

Research shows that women and other marginalized individuals tend to only apply when they check every box. We’re always keen to broaden our perspective, so if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch, we'd love to have a chat and see if you could be a great addition to the team!

Please note: Kasada is an e-verify employer (US based applicants only)