Bilingual (German) Implementation Training Specialist, EMEA

As a Bilingual (German) Implementation Training Specialist at Keeper, your primary responsibilities will include conducting training sessions for customers, creating engaging training materials, offering ongoing support, and gathering feedback to continuously enhance our training programs. You will be critical in ensuring customers can effectively use Keeper’s cybersecurity solutions to drive business success.

To qualify for the Bilingual (German) Implementation Training Specialist position at Keeper, you need to be fluent in both English and German, have at least 1 year of experience in training development and delivery—preferably in a SaaS B2B environment—and possess strong communication, organizational, and project management skills.

At Keeper, the Bilingual (German) Implementation Training Specialist is tasked with engaging directly with customers to assess their training needs, collecting feedback after training sessions, and continuously adapting materials. This feedback loop is essential to ensure the training content remains relevant and effective for various audience types.

In the role of Bilingual (German) Implementation Training Specialist at Keeper, you will employ a variety of training methods including virtual workshops, webinars, and interactive training sessions. These methods are designed to engage participants actively while ensuring they are grasping the core functionalities of Keeper’s products.

The work environment for a Bilingual (German) Implementation Training Specialist at Keeper is remote, fostering flexibility and collaboration across various global regions and time zones. You'll be part of a dynamic and inclusive team dedicated to excellence in cybersecurity training.

When tailoring training sessions to different audience skill levels, I would assess the participants' knowledge beforehand and customize my content accordingly. For beginners, I would focus on foundational concepts, while for advanced users, I would dive deeper into specialized features, ensuring everyone benefits from the training.

Certainly! In my previous role, I developed a training program for a new software platform that included interactive workshops and video tutorials. After gathering feedback, I noticed a 40% improvement in user adoption rates, indicating that participants effectively understood the material and could apply it in their work.

I prioritize gathering feedback through surveys and direct conversations following training sessions. I analyze the responses to identify common areas for improvement and then update training materials or adjust future sessions based on this input to ensure they continue to meet learners' needs.

I have extensive experience creating training materials using tools like Google Docs and video editing software. My favorite tools include Canva for visuals and Loom for creating instructional videos, as they allow me to produce high-quality content that enhances the learner experience.

To keep training sessions engaging, I employ interactive elements such as polls, breakout groups for discussions, and hands-on exercises that let participants practice what they learn in real-time. This approach helps maintain interest and ensures that the training is memorable.

Effective time management while working remotely involves setting clear priorities and goals for each day, using tools like Asana or Trello to track tasks, and scheduling breaks to maintain productivity and avoid burnout. I make it a point to stick to a routine that balances work and downtime.

One challenge may be addressing diverse client needs given our global reach, especially ensuring training is relevant across different cultural contexts. By actively researching our audience and remaining flexible, I plan to tackle these challenges head-on.

The most important quality for a trainer in a SaaS company like Keeper is the ability to communicate complex ideas in simple, relatable terms. Being approachable and adaptable is crucial, which encourages participants to ask questions and engage openly.

I stay updated with cybersecurity developments by following industry leaders on social media, attending webinars and conferences, and reading relevant blogs and research articles. This commitment to continuous learning allows me to bring fresh, relevant knowledge to my training sessions.

I am excited about the opportunity to work for Keeper because of its commitment to providing top-notch cybersecurity solutions. I admire the company's innovative approach, and I believe my passion for empowering users through education aligns perfectly with Keeper’s mission.