Auto Claims Adjuster

As an Auto Claims Adjuster at Kemper, your primary responsibilities include investigating automobile claims, determining liability, confirming coverage, establishing damages, and negotiating settlements with claimants. You'll also need to take statements from insured individuals, claimants, and witnesses, while reviewing evidence and police reports to ensure a thorough investigation of each case.

To qualify for the Auto Claims Adjuster position at Kemper, you should have at least 1 year of experience in auto liability claims handling. A High School Diploma is required, but a Bachelor's degree is preferred. Familiarity with Guidewire and bilingual abilities, especially in Spanish, are additional assets that can enhance your application.

Yes, the Auto Claims Adjuster role at Kemper is primarily an in-office position located in Lake Mary, Florida. This allows for better collaboration among team members and ensures that claims are managed efficiently within our supportive work environment.

Working at Kemper as an Auto Claims Adjuster is unique because of our strong commitment to diversity, equity, and inclusion. We foster a culture that prioritizes employee growth, a balanced work-life environment, and the chance to make a real difference in our customers' lives. Our team's dedication to exceptional service and support is evident in everything we do.

As an Auto Claims Adjuster at Kemper, you'll have numerous growth opportunities thanks to our focus on personal development and professional advancement. With access to training programs, mentorship, and support from leadership, you’ll have the chance to enhance your skills and advance your career in the insurance industry.

When answering this question, focus on specific examples from your past roles, highlighting your analytical skills and the steps you took to resolve claims efficiently. Mention any unique challenges you faced and how your approach led to positive outcomes for your clients.

To effectively answer this, explain the process of gathering evidence, analyzing police reports, and interviewing involved parties. Highlight your ability to critically assess the facts and make a reasoned determination based on established policies and regulations.

Discuss your negotiation techniques, such as employing empathy, ensuring transparency, and advocating for reasonable resolutions. Mention any successful past negotiations and the importance of maintaining positive relationships with claimants while securing fair settlements.

Illustrate your communication skills by providing examples of past situations. Emphasize the importance of active listening, empathy, and delivering difficult news while remaining calm and professional. Stress your commitment to finding amicable solutions whenever possible.

Be prepared to discuss any specific systems such as Guidewire or other claims management software. Mention your technical proficiency and how you adapt to new technologies to increase efficiency in managing claims.

Talk about your organizational skills and how you assess urgency based on deadlines, complexity of claims, and customer impact. Mention any tools or techniques you use to stay organized and manage your time effectively.

Share your knowledge of trends such as telematics, the impact of technology on claims processing, or changes due to regulatory standards. Discuss why understanding these trends is crucial for an Auto Claims Adjuster and how they can influence your work.

Use the STAR method (Situation, Task, Action, Result) to detail a challenging claim scenario. Highlight your problem-solving skills and how your actions helped to bring about a successful resolution, reinforcing your value as a team member.

Discuss your knowledge of relevant insurance regulations and how you ensure compliance in your work. Emphasize the importance of staying updated with any changes to ensure that all claims are processed according to the law and company policy.

Express your interest in Kemper’s values of diversity and commitment to customer service. Discuss how your skills align with the job responsibilities and how the company’s culture and growth opportunities resonate with your career goals.