Senior Account Manager

As a Senior Account Manager at Keyloop, your primary responsibility is to drive sales of our full suite of SaaS solutions among existing clients and new prospects within the automotive space. This includes producing annual sales plans based on detailed market analysis, maintaining an active sales pipeline in Salesforce, and collaborating closely with the Customer Success and Professional Services teams to provide integrated solutions.

To qualify for the Senior Account Manager role at Keyloop, you need a minimum of 5 years of sales experience, ideally within the automotive and SaaS software sectors. A proven track record of sales growth is essential, as is experience with the financial services aspect of automotive OEMs. Your skills should include excellent communication, diplomatic engagement with clients, and the ability to implement structured sales processes.

At Keyloop, Senior Account Managers can expect a vibrant, inclusive work environment that promotes diversity and respects all dimensions of identity. You will collaborate with industry experts while being encouraged to adapt to changes and explore new paths in your career. Our culture is built on support, collaboration, and a shared commitment to professional growth.

As a Senior Account Manager at Keyloop, you'll carry a quota and be expected to meet specific sales targets aligned with the company’s strategic sales operating plans. This involves an organized approach to sales activities, including prospecting, client engagement, and closing deals while ensuring you leverage the Keyloop sales model effectively.

The Senior Account Manager role at Keyloop is hybrid, primarily based in Malaysia, but it also involves travel to client meetings within Malaysia and potentially throughout the APAC region, including internal meetings in Europe when necessary.

In describing your sales process, focus on your structured approach, including prospecting, engaging with clients, addressing their needs, and closing the deal. Highlight how you customize your strategy based on market analysis and work closely with your team to ensure you present a united front to the client.

To effectively manage your sales pipeline, explain your approach to using tools like Salesforce to track leads and opportunities. Discuss how you assess priority accounts based on potential revenue, client engagement history, and market opportunities, ensuring you're focused on the highest-impact tasks.

Building strong relationships with clients centers around trust and effective communication. Share experiences showing how you listen actively, understand their needs, and provide solutions that add real value. Mention the importance of following up and maintaining regular communication to nurture those relationships.

Collaboration with multi-functional teams involves open communication and clearly defined goals. Discuss your experience working alongside product teams, customer success, or professional services, emphasizing how you align objectives and maintain a seamless approach to client projects.

When discussing a significant sales challenge, select a specific situation where you faced considerable obstacles. Explain the strategies you implemented to overcome these issues, such as adjusting your sales approach or seeking advice from colleagues, ultimately leading to a successful outcome.

Highlight metrics such as sales growth, conversion rates, and customer retention because they directly relate to your performance and the overall success of the company's objectives. Explain how you use these metrics to guide your strategies and adapt your approach effectively.

In answering, express your excitement about Keyloop's mission to revolutionize the automotive industry through technology. Emphasize your alignment with their culture, vision, and commitment to innovation, and how your past experiences prepare you to contribute meaningfully to their goals.

Keeping motivated in challenging environments starts with setting personal goals and celebrating small wins. Discuss techniques like maintaining a positive mindset, seeking support from colleagues, and learning from setbacks to pivot and find new opportunities.

To ensure accurate sales forecasting, you should emphasize the importance of gathering data, analyzing market conditions, and continuously updating your forecasts based on your sales pipeline's health. Share experiences using historical data to create more reliable predictions.

Successful Senior Account Managers should possess resilience, strong communication skills, and an ability to empathize with clients' needs. Highlight the importance of being self-driven, organized, and adaptable to change in a dynamic sales environment.