Client Service Representative/ Office clerk

As a Client Service Representative at Knox Attorney Service, you'll be tasked with supporting the records retrieval department by collecting various documentation including medical records and insurance documents. Your daily responsibilities will encompass updating clients on their requests, following up with facilities for timely records production, and managing document processing effectively. It's a role that demands great communication, organization, and multitasking skills.

To qualify for the Client Service Representative role at Knox Attorney Service, you need a high school diploma or GED, alongside office experience and excellent customer service skills. Having experience with high-volume phone calls, strong organizational skills, and a solid understanding of Microsoft Office products will also significantly enhance your application.

The Client Service Representative role at Knox Attorney Service is a full-time position scheduled from Monday to Friday, 8 AM to 5 PM. It's important to note that the role is in-office only, providing you with a structured environment to thrive in your new role!

As a Client Service Representative at Knox Attorney Service, you'll enjoy a comprehensive benefits package that includes health, dental, and vision insurance, a Flexible Spending Account (FSA), paid time off, paid holidays, and a 401(k) plan. We believe that taking care of our employees is key to our success, and we strive to provide a well-rounded compensation plan.

At Knox Attorney Service, we invest heavily in training our Client Service Representatives. You'll start with an onboarding program that equips you with the necessary skills and knowledge to excel in your role. We focus on the art of customer service and provide ongoing support, making sure you develop into a capable ‘home grown’ leader within our company.

In answering this question, share specific examples of how you've successfully handled customer inquiries or resolved issues in past roles. Highlight your communication skills and ability to stay calm under pressure, which are critical for a Client Service Representative at Knox Attorney Service.

Discuss your approach to multitasking and prioritization, perhaps by mentioning specific tools or techniques you've used, like to-do lists or project management software. Providing a real-world example of a busy day and how you handled it will demonstrate your ability to thrive under pressure at Knox Attorney Service.

When answering this question, emphasize your communication strategy and your organizational skills. You could mention using spreadsheets or software for tracking progress and establishing a schedule for calls and reminders, highlighting your role's demand for meticulous oversight.

Make it clear that you have experience using both Microsoft Word and Outlook, describing any specific functions you are comfortable with, such as document creation, formatting, or email management—skills that are essential for a Client Service Representative position at Knox Attorney Service.

Showcase your problem-solving and interpersonal skills by outlining a calm, empathetic approach to handling the situation. Emphasize your commitment to finding solutions, maintaining communication, and ensuring the client's needs are met, which is crucial in the Client Service Representative role.

Demonstrating knowledge about Knox Attorney Service will impress your interviewers. Share insights about their established reputation in litigation support and document management services while emphasizing how you align with their commitment to quality customer service.

Highlight specific processes or checks you utilize to maintain high-quality work, such as double-checking data entries or using checklists, as accuracy is key to the role's responsibilities and overarching company standards.

When discussing mistakes, focus on a situation that demonstrates your growth. Discuss the mistake, how you addressed it, and the lessons learned, aligning your response with the proactive learning environment at Knox Attorney Service.

Share what drives you in your work, be it helping clients, achieving goals, or developing your skills. Show how these motivations would align with Knox Attorney Service's values and commitment to exceptional service.

Express your enthusiasm for the position and the company, citing its longevity in the industry, dedication to training staff, and reputation for outstanding service, illustrating you’ve done your research and see a future for yourself there.