Claim Administrator

As a Claim Administrator at Konecranes, your key responsibilities will include answering and handling incoming queries via the Service Now portal and emails, managing statement reconciliations, and addressing inquiries from both vendors and internal employees. Furthermore, you'll need to escalate urgent matters to the Business Unit to avoid disruptions like credit holds or legal escalations, correct accounts payable related posting errors, and process vendor invoices according to set rules. Your role is crucial for maintaining smooth operations within the financial department.

To be a successful Claim Administrator at Konecranes, candidates should have prior experience in a similar role, particularly in the accounts payable side of accounting. Strong spoken and written English skills are essential, as is the ability to learn new systems and processes. Good communication skills and a customer-oriented attitude are also important traits for this position. Additionally, having an educational background in finance is an advantage.

Konecranes offers Claim Administrators a variety of benefits including the opportunity to develop within an international company that leads the market in its industry. You will be part of a dynamic team, engaging in process migration, and can take advantage of a positive and supportive work environment. The role also has a hybrid work opportunity, allowing for a flexible balance between remote work and office presence.

The work environment for a Claim Administrator at Konecranes is highly collaborative and supportive. The team is international, presenting a rich diversity of ideas and perspectives. Konecranes encourages an open atmosphere where everyone can express themselves while being part of a key operational function that supports the company's global operations. It's a place where you can thrive and contribute meaningfully.

To apply for the Claim Administrator position at Konecranes, you can submit your CV by the specified deadline. For additional inquiries or details about the position, potential applicants can reach out to Karolin Niit directly at +372 5304 4151. Joining Konecranes means becoming part of a team that values each member's contribution and promotes a fulfilling career journey.

When discussing your accounts payable experience, it's beneficial to highlight specific tasks you managed, such as invoice processing, reconciliation, and communication with vendors. Mention any systems you used and emphasize the importance of accuracy and timely processing in your previous positions.

Demonstrating effective prioritization during an interview is crucial. Explain your approach to identifying urgent tasks, possibly using tools or techniques like to-do lists or software. Share an example of a time you successfully managed multiple deadlines, adapting as necessary to meet the needs of your role.

Effective communication is key in a role like Claim Administrator. Discuss your strategies for active listening, clear information sharing, and follow-up measures to ensure understanding. Providing examples of successful interactions will also demonstrate your ability to foster positive relationships.

When approached with this question, describe a specific situation where you faced a challenging inquiry. Explain the steps you took to resolve the issue, including how you communicated with relevant parties and what the outcome was. Showcase your problem-solving skills and customer-focused attitude.

This question allows you to showcase your technical skills. Mention any financial software you have experience with, such as ERP systems, accounting software, or customer service platforms. If you are eager to learn new systems, express this, emphasizing your adaptability.

Here, it’s important to articulate your passion for the role and the company. Talk about what excites you about joining Konecranes specifically, such as its international presence, commitment to diversity, and reputation for excellence. Relate this to your career aspirations and values.

When discussing handling feedback, emphasize your openness to constructive criticism and your willingness to learn. Provide an example of how you handled feedback positively and made adjustments as necessary to improve your performance and skills.

In your response, consider qualities like attention to detail, strong communication skills, and customer service orientation. Explain why you believe these qualities contribute significantly to the success of a Claim Administrator, providing examples where appropriate.

Organizational skills are critical in any role. Share specific strategies you implement to stay organized, such as systematic filing or digital tracking systems. Stressing the importance of double-checking your work also showcases your commitment to accuracy.

Provide a clear answer regarding how you would approach resolving the issue. Discuss your steps for verifying the discrepancy, communicating with the vendor, and collaborating with your team to ensure accurate and timely resolution of the issue. Emphasize your problem-solving approach.