Engagement Coordinator

Are you a strong team player who loves delivering exceptional customer service?

Do you like the buzz of working as part of an energic and dynamic Team?

Our National Service Centre provide a range of business and administrative support services to our specialist client facing divisions across KPMG. You will join a fast-paced and high preforming team to support key stakeholders and their teams both within our offices and virtually.

Your Opportunity

Starting with KPMG as an Engagement Coordinator, you will be joining a fast paced and growing operations team of client centric administrative professionals. As part of the National Service Centre based in our new state of the art Parramatta office, you will be liaising with our client teams and leading the end-to-end administration of our client engagements from on-boarding to completion of those engagements.

Your major responsibilities will include:

• Provide strong customer service support to National client facing staff 
• Leading the delivery of administration for KPMG client engagements
• Providing solutions to enquiries through your knowledge of the services we offer
• Preparation of engagement letters, reports and other documentation
• Creating and editing job codes in SAP and maintaining data integrity
• Drafting and raising bills and client debtor management
• Use of various Risk Management systems
• Use of accounting software as needed to support the client facing team
• Meeting set performance KPIs & SLAs

The National Service Centre operates between 7am and 7pm Monday to Friday. There are a variety of shifts available between these hours.

How are you extraordinary?

You are self-motivated, enthusiastic, and highly organised.

You are driven by a passion to speak to clients and are committed to providing exceptional customer service with outstanding attention to detail.

You have a can-do attitude and are always seeking solutions to problems with the help of the right technical tools and a supportive team.

You resonate with our values and are excited to contribute to our culture of integrity, excellence and collaboration.

What we offer?

• Flexible working arrangements across home and office – 3 days in office, 2 days at home (optional)
• State-of-the-art green 6-star Parramatta office in Parramatta Square
• Employee benefits and rewards program with exclusive access to a range of discounts, offers and services
• Dedicated onboarding and training expertise and support
• Social Committee events dedicated to culture and engagement
• 26 weeks paid parental leave
• Paid volunteer leave

Your Experience

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:

List of key duties and responsibilities

• Excellent customer service skills gained in an administration, retail or hospitality environment
• Initiative, self-motivation and a commitment to providing highly responsive customer service
• Outstanding time management, problem solving, and organisational skills gained in a high-volume environment with competing demands
• A collaborative, team-focused mindset and a flexible approach to your work
• Strong written and verbal communication skills
• Intermediate/Advanced Microsoft office skills

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.