Solutions Consultant

As a Solutions Consultant at Kraken, your primary responsibilities include developing deep product expertise, supporting the sales team throughout the sales cycle, delivering engaging product demos, and assessing client needs. You'll also be responsible for creating impactful sales collateral, addressing technical queries from potential clients, and owning tender responses. Your role will require strong collaboration with various teams to ensure that client goals align with Kraken’s unique offerings, helping to shape a smarter energy future.

To qualify for the Solutions Consultant position at Kraken, candidates should have proven experience in a pre-sales or technical consulting role, preferably in the energy sector. A strong understanding of cloud-based platforms and excellent communication skills are crucial for explaining complex technical concepts to non-technical stakeholders. Moreover, experience in software implementation, crafting sales proposals, and familiarity with RFP processes are highly advantageous.

Kraken is committed to nurturing the potential of Solutions Consultants through comprehensive training, mentorship, and access to the latest industry insights. We create an inclusive work environment where employees can voice their aspirations and are encouraged to pursue continuous learning. Additionally, we offer the flexibility to explore various roles and responsibilities within the company, ensuring that your career in energy consulting is both fulfilling and impactful.

The onboarding process for a Solutions Consultant at Kraken is designed to ensure that you feel supported from day one. It includes intensive training on our cloud-based solutions, introduction to our sales methodologies, and shadowing experienced team members on client engagements. We believe that a strong foundation helps our new Solutions Consultants to build confidence, allowing them to thrive in their roles and contribute effectively to our mission.

At Kraken, the work culture is vibrant, supportive, and built on integrity. As a Solutions Consultant, you’ll join a team that values honest communication and collaboration. We emphasize diversity, equity, and inclusion, ensuring that every voice is heard and every team member is respected. The company promotes work-life balance, accommodating diverse needs and preferences while empowering our staff to excel in their professional journeys.

When answering this question, provide specific examples of your former work that relate directly to the responsibilities of a Solutions Consultant. Focus on your collaborative efforts with sales teams, any technical challenges you resolved, and how you impacted client relationships. Use metrics where possible to showcase your contributions.

Discuss your preparation process for product demonstrations, emphasizing the importance of understanding the client's needs. Highlight how you tailor the demo to address specific pain points and engage the audience effectively. It's also beneficial to mention any follow-up actions you take post-demo to reinforce your pitch.

Highlight your analytical skills and proactive approach when assessing client needs. Discuss methods such as conducting workshops, interviews, and surveys to gather information. Mention how you translate that data into actionable solutions that align with what Kraken offers.

Share the resources you use to stay updated on energy sector trends, such as industry reports, webinars, and networking events. You may also want to mention any relevant professional organizations you're part of and how this knowledge informs your approach as a Solutions Consultant.

When answering this question, focus on a specific project pertinent to the responsibilities of a Solutions Consultant, outlining the challenges faced and the steps you took to overcome them. Mention collaboration with stakeholders, problem-solving strategies, and the positive outcomes achieved.

Discuss the stages involved in creating sales collateral, from understanding the client's perspective to crafting compelling narratives that align with their needs. Emphasize the role of collaboration with team members and feedback loops to ensure the content is effective and engaging.

Explain your approach to handling objections as a constructive dialogue rather than a confrontation. Discuss how you actively listen to the client's concerns and provide tailored information that addresses their hesitations, resulting in a productive conversation.

Reflect on your relevant skills and experiences that align with Kraken's mission. Emphasize your passion for sustainable energy, technical expertise, and ability to connect with clients. Share how your values resonate with Kraken’s commitment to innovation and making a positive impact.

Discuss your task management strategies, such as using project management tools or methods like prioritizing based on client deadlines and urgency. You might also mention the significance of maintaining open communication with clients to manage their expectations effectively.

Articulate the critical role of a Solutions Consultant as a bridge between technical capabilities and client needs. Emphasize how they enhance the sales process by providing in-depth knowledge, tailoring solutions, and fostering relationships that significantly influence the decision-making process.