Claims & Invoicing Specialist

As a Claims & Invoicing Specialist at Launch Potato, you will manage accounts receivable processes, ensuring timely collections and accurate invoicing. You will prepare monthly reconciliation reports, process invoices, apply customer payments, reduce delinquent accounts, and resolve customer disputes efficiently. This role is crucial for supporting the financial health of the company.

To qualify for the Claims & Invoicing Specialist position at Launch Potato, you should have at least two years of professional accounts receivable experience, proficiency in QuickBooks Online and Excel, and an Associate's degree in Accounting or a related field. Strong communication skills and the ability to manage multiple tasks in a fast-paced environment are also essential.

At Launch Potato, we believe in continuous improvement and professional growth. As a Claims & Invoicing Specialist, you will have access to training programs, workshops, and opportunities to collaborate with cross-functional teams, enhancing your skills and experience in the accounts receivable field, helping you advance your career.

As a Claims & Invoicing Specialist at Launch Potato, familiarity with QuickBooks Online and advanced Excel functions is essential. Experience with workplace tools like GSuite, Asana, and Slack is also beneficial for effectively managing tasks and communication with your team.

At Launch Potato, our culture is built on diversity, collaboration, and performance. As a Claims & Invoicing Specialist, you'll be part of a vibrant, international team that values innovation and inclusivity. We celebrate individual contributions and ensure everyone feels valued, promoting an environment where you can thrive personally and professionally.

In responding to this question, highlight your specific responsibilities in previous roles, such as processing invoices, managing collections, or reconciliation tasks. Provide examples of how your efforts led to reduced outstanding balances or improved cash flow.

When answering this question, explain your systematic approach to verifying data, such as cross-referencing information, using software tools effectively, and maintaining a detailed checklist to minimize errors in the invoicing process.

Discuss your strategies for maintaining professionalism and empathy during these conversations. Explain your approach to communicating clearly while also being firm in your requests for payment, and how you aim to resolve any disputes amicably.

Describe your organizational skills and tools you use, like spreadsheets or task management software. Emphasize your ability to prioritize tasks based on urgency and deadlines, and how you regularly review your workload to stay on track.

In your answer, detail your method for performing reconciliations, including how you check for discrepancies, the software you employ, and your process for addressing and resolving any issues that arise during reconciliation.

When answering, provide a specific example of a dispute you managed. Explain the situation, steps taken to address the client's concerns, and the resolution outcome, showcasing your problem-solving and communication skills.

Discuss how you leverage data analysis to identify trends in collections or outstanding balances, and how this information informs your strategies for reducing delinquency and improving overall collections efficiency.

Be honest about the challenges you perceive, such as maintaining cash flow, handling client disputes, or adapting to changes in client payment behavior. Reinforce how you address these challenges with proactive strategies and a positive mindset.

Highlight skills such as attention to detail, communication, analytical thinking, strong organizational abilities, and proficiency with financial software. Share how these skills contribute to the overall success of the role.

Discuss your personal techniques for managing stress and maintaining productivity under pressure. This could include time management strategies, breaks for recharging, or keeping a positive outlook on achieving your goals.