Customer Experience Specialist

As a Customer Experience Specialist at LIFE SURGE, your primary responsibility includes connecting with attendees to provide exceptional customer service while effectively selling tickets. You'll handle both inbound and outbound communications, aiming to upsell and convert leads into sales. Additionally, identifying new ticket sales opportunities and developing local ticket sales ambassadors will be crucial aspects of your role.

To thrive as a Customer Experience Specialist at LIFE SURGE, candidates should have experience in sales or customer service, along with excellent verbal and written communication skills. A strong, pleasant phone presence, self-motivation, and the ability to multitask while maintaining a positive attitude are essential for success in this role.

The Customer Experience Specialist at LIFE SURGE plays a pivotal role in advancing our mission by engaging with prospective attendees and selling tickets to our impactful events. By providing outstanding pre and post-sale customer service, you connect people with experiences that inspire and educate, making a meaningful difference in their lives.

At LIFE SURGE, we foster a casual and entrepreneurial work environment that encourages creativity and teamwork. Our culture is designed to recognize and reward high performers, creating a fun and proactive atmosphere where individuals thrive. As a Customer Experience Specialist, you’ll be part of a supportive team that celebrates each other’s successes.

Customer Experience Specialists at LIFE SURGE have excellent opportunities for career advancement. High performers can move into higher-level roles in sales, marketing, or leadership. Your growth is supported as you develop your skills within our dynamic environment, allowing you to explore various paths within the company.

When discussing your experience, be specific about your roles, what you learned, and how you contributed to sales or customer satisfaction. Highlight any metrics that demonstrate your success.

Share an example of a challenging interaction you've resolved. Focus on your ability to listen, empathize, and find resolutions that satisfy the customer while remaining calm and professional.

Discuss techniques like building rapport, asking open-ended questions to understand needs, and addressing any objections proactively. Share examples of past successes to illustrate your approach.

Explain how you assess the urgency of tasks and set daily goals. You might mention using organizational tools or maintaining a warm leads dashboard to keep track of your responsibilities.

Express your passion for the company's mission. Share how your values align with LIFE SURGE, and specifically mention your desire to contribute to a team that impacts lives through inspiring events.

Demonstrating your knowledge about LIFE SURGE's initiatives shows your enthusiasm. Discuss their focus on faith-based events and financial education, emphasizing how these resonate with you.

Talk about your self-management strategies, like setting personal targets or focusing on building relationships. This can also be an opportunity to learn about new sales techniques.

Provide a detailed account of the situation, your approach, and the outcome. This showcases your ability to recognize opportunities and leverage customer engagement for upselling.

Outline a thoughtful plan where you engage current attendees, encourage their passion for the events, and provide incentives for them to promote tickets to their networks.

Identify key traits such as empathy, strong communication skills, and resilience. Relate these qualities to how they would help you succeed at LIFE SURGE.