ServiceNow Developer

As a ServiceNow Developer at LightFeather, your primary responsibilities include developing and customizing ServiceNow applications to fulfill specific business requirements. You'll also implement various ServiceNow modules such as ITSM and HRSD, maintain workflows and business rules, and perform integrations between ServiceNow and other enterprise systems. It’s essential to collaborate with cross-functional teams in an Agile environment to deliver high-quality solutions.

To be considered for the ServiceNow Developer position at LightFeather, candidates must hold U.S. Citizenship and active security clearance, preferably at the Secret level or above. Additionally, a minimum of 5 years of experience in ServiceNow development and a ServiceNow Certified System Administrator (CSA) certification are required. Proficiency in ServiceNow scripting, particularly using JavaScript and GlideScript, is also essential.

A successful ServiceNow Developer at LightFeather must exhibit strong programming skills in JavaScript and GlideScript. Experience with ServiceNow APIs and an understanding of scripting best practices are critical for customizing applications and developing workflows. Knowledge of REST and SOAP for integrations is also highly valued for this role.

LightFeather is committed to the professional growth of its ServiceNow Developers by fostering a collaborative environment where continuous learning is encouraged. You will have opportunities to work on various projects, collaborate with industry professionals, and access training resources to expand your skills in ServiceNow development, architecture, and best practices.

The ServiceNow Developer position at LightFeather requires in-person work, as the role is based in Washington, DC, and mandates on-site presence five days a week. This structure allows for better collaboration within the team and ensures high-quality communication with stakeholders.

When answering this question, share specific examples of projects where you developed or customized ServiceNow applications. Highlight tools and languages you utilized, such as JavaScript and GlideScript, and any relevant modules like ITSM or HRSD that you implemented. Focus on your role in the Agile environment and how you collaborated with the team.

Demonstrate your analytical skills by sharing your process for troubleshooting. Discuss identifying the root cause of issues, the tools you use for debugging, and how you ensure that the system remains stable. Provide examples of situations where your troubleshooting efforts enhanced system performance.

Discuss your approach to simplifying complex technical language. Mention the use of analogies, visual aids, or demos to help non-technical stakeholders grasp the concepts. Highlight your interpersonal skills and adaptability in tailoring your communication to different audiences.

Describe the best practices you adhere to, such as documenting technical specifications, maintaining system integrity, and following security protocols. Explain how these practices enhance the quality of your work and contribute to the overall success of projects in a collaborative environment.

Touch on your experience with integration methodologies using REST and SOAP APIs. Emphasize the importance of thorough testing during the integration process, monitoring performance post-deployment, and adjusting configurations as needed. Share any successful integration projects you've led.

Select a challenging project you’ve undertaken that emphasizes your problem-solving skills. Explain the difficulties you faced, your role in addressing these challenges, and the impact of the solutions you implemented. Detail the technical and interpersonal aspects that contributed to the project’s success.

Discuss your strategies for ensuring system performance, such as regular monitoring, analyzing logs, and optimizing workflows. Explain how you prioritize tasks and maintain a balance between performance improvements and ongoing development.

Share your commitment to professional development, including regular training, attending ServiceNow webinars, participating in forums, or pursuing advanced certifications. Highlight your enthusiasm for staying informed about updates and industry best practices in ServiceNow development.

Explain your familiarity with Agile processes, emphasizing how you collaborate with team members from different backgrounds and roles. Discuss the importance of iterative development, feedback loops, and adapting to changing requirements in your previous projects.

Discuss your knowledge of system performance metrics, optimization techniques, and security best practices you've implemented in previous roles. Provide examples of situations where you identified vulnerabilities or performance issues and the actions you took to rectify them.