As a Service Advisor at Doral Acura, your primary responsibilities include greeting customers, diagnosing their automotive issues, and communicating effectively with both customers and technicians. You'll handle repair orders, verify warranty coverage, prepare estimates, and keep customers informed about their vehicle service and repairs to ensure their satisfaction.

To qualify for the Service Advisor position at Doral Acura, candidates should ideally have prior experience in a similar role or as an automotive technician. Basic mechanical understanding is vital, along with excellent customer service skills. A valid driver's license and a high school diploma or equivalent are also required.

Doral Acura provides a comprehensive benefits package for Service Advisors, including competitive pay, medical, dental, and vision plans, paid holidays, PTO, and short- and long-term disability options. Additionally, employees can benefit from a 401(k) retirement plan, employee stock purchase options, and wellness programs.

Customer service experience is significantly important for the Service Advisor role at Doral Acura. As the primary point of contact between customers and the service department, your ability to provide exceptional service, understand customer needs, and communicate effectively is crucial for ensuring customer satisfaction and loyalty.

While previous automotive experience is preferred, Doral Acura values strong customer service skills and a willingness to learn. If you have a passion for helping people and a basic understanding of vehicle mechanics, you are encouraged to apply and showcase your potential.

Begin by listening attentively to the customer's description, ensure you understand their concerns, and ask clarifying questions if needed. Then, summarize their issues to confirm understanding before discussing potential diagnostics and repair solutions.

It’s essential to remain calm and empathetic. Listen to their concerns without interrupting and acknowledge their feelings. Apologize for the inconvenience and work with them to find a resolution that meets their needs.

To estimate repair costs, gather all necessary information about the vehicle's issues, assess necessary parts and labor, and calculate a comprehensive total. Always consider and communicate any warranty coverage or special offers that may apply.

Use simple, everyday language to explain the technical aspects. Relate the information to their specific concerns and highlight the benefits of recommended services without overwhelming them with jargon.

I prioritize clear communication throughout the service process, set realistic timelines, and keep customers updated. Following up after service completion to ensure satisfaction is also vital in meeting expectations.

I stay organized by prioritizing tasks and employing time management techniques. Using tools like digital task lists or scheduling software helps me keep track of customer needs and timelines effectively.

I communicate these findings promptly to the customer, explaining why the additional work is necessary and providing a clear estimate. Transparency is key to maintaining trust and ensuring customer approval.

I commit to continuous learning by attending workshops, webinars, and training sessions, as well as utilizing resources available from manufacturers and industry articles to stay informed of emerging technologies.

The Service Advisor serves as the critical link between the customer and the service team, ensuring that customer needs are met, technical details are communicated clearly, and the overall experience is positive which fosters loyalty and trust.

I admire Doral Acura's commitment to excellence in customer service. I am excited about the opportunity to contribute to a team that values customer relationships and quality service, making a meaningful difference in our clients' experiences.