Retail Cosmetics Brand Expert - Shiseido, Menlo Park - Full Time

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Beauty Brand Expert, you are responsible for driving your brands’ sales and service in Macy’s Beauty department. You inspire teamwork to achieve goals and elevate the customer experience as a brand authority and consistent role model. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. The training you receive on our products, technology, trends, and techniques allows you to create customized beauty regimens and gorgeous new looks from the hottest brands Macy’s has to offer.

What we can offer you

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 

Access the full menu of benefits offerings here.

What You Will Do

• Inspire teamwork to reach sales goals and elevate the customer experience
• Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals
• Establish a strong rapport and foster customer loyalty by demonstrating expertise in our products and services, while simultaneously promoting brand loyalty through engaging customers in our rewards program
• Understand how to drive sales through brand training, events, and strategies 
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Communicate with vendors and store leadership to execute company and store-based events to achieve sales goals
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
• Lead product demonstrations and peer-to-peer training
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Adhere to hygiene standards and asset protection control and compliance procedures 
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.

Subject Matter Expertise: Proficiency in vendor line and beauty trends serving as a knowledgeable resource in this area.

Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.

Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.

Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met

Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Who You Are

• Leads by example and motivates team to reach goals 
• Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building and recruiting new customers to the brand
• Inspires customers to buy and help them look and feel beautiful and confident. 
• Enthusiastic about the beauty industry and have the skills to provide outstanding customer service 
• Possess a passion and a business-minded attitude to succeed in a performance-based work environment 
• Able to resolve customer problems in a constructive and forward-looking
• You can manage multiple tasks at once in a fast-paced environment 
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• 1 to 2 years of relevant work experience

Essential Physical Requirements:

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder. 
• Lifting and moving items weighing up to 25 lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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