Mad City - Outside Sales Rep - Fargo, ND

As an Outside Sales Representative at Mad City Windows and Baths, your primary responsibility is to engage with customers in their homes, understanding their needs for home improvement. You will provide detailed consultations and present our exceptional range of services, which include replacement windows, doors, and kitchen renovations. Additionally, you'll maintain follow-up communication to ensure customer satisfaction and nurture lasting relationships while meeting and surpassing your sales goals.

To thrive as an Outside Sales Representative at Mad City, candidates should have prior experience in in-home sales or business-to-consumer sales. A strong track record of exceptional customer service is vital, along with the ability to work independently and manage your own schedule, including evenings and Saturdays. If you are self-motivated, results-oriented, and eager to exceed sales targets, you’ll be a great fit for our team!

Mad City Windows and Baths offers an attractive compensation structure for Outside Sales Representatives that includes a base salary alongside uncapped commissions and bonuses. On average, our sales reps earn between $140K and $280K annually, where top performers have the potential to exceed $450K. This incentivizing structure rewards your hard work and dedication!

At Mad City Windows and Baths, we believe in fostering talent and providing opportunities for growth. Our state-of-the-art training program equips Outside Sales Representatives with the necessary tools and skills to excel in their roles. Additionally, we prioritize a motivated and high-performing culture that celebrates successes and provides rewards, including company-sponsored vacations and participation in wellness programs.

As an Outside Sales Representative with Mad City Windows and Baths, you’ll enjoy comprehensive benefits including medical, dental, and vision coverage, along with short-term and long-term disability insurance. We also offer a 401k retirement plan with company matching, paid holidays, vacations, and numerous incentive trips for high achievers. We strive to be a certified Great Place to Work!

To effectively handle objections, show empathy and actively listen to the customer's concerns. Respond by acknowledging their feelings, providing factual information that counters their objections, and sharing how our services can uniquely meet their needs. Remember, your goal is to build trust and provide tailored solutions while keeping the conversation positive.

Preparation for an in-home sales consultation involves thorough research on the customer's home, understanding their specific needs and preferences, and having detailed knowledge of our product offerings. Prepare questions to gauge their expectations and organize a presentation tailored to their requirements. Additionally, be ready to demonstrate the benefits of our services visually to engage the customer effectively.

Mad City Windows and Baths stands out due to its commitment to exceptional customer service, high-quality products, and strong industry reputation. Emphasize our impressive ranking as #1 in the Midwest and our unique approach of providing all leads to sales reps, allowing for a more efficient sales process free from cold calling. This fosters a collaborative and supportive environment that benefits both employees and clients.

Share a specific example highlighting your goal-setting, proactive outreach, and relationship-building strategies. Discuss how you leveraged customer feedback to improve your approach, the ways you followed up on leads, and how you maintained motivation even during slower periods. This showcases your resilience, strategic thinking, and dedication to success.

Effective time management is crucial in balancing multiple leads. Explain your approach to scheduling appointments based on urgency, customer preferences, and potential sales opportunities. Use a digital calendar or CRM system to keep track of appointments and follow-ups, and be flexible to accommodate customers’ needs while maintaining a keen focus on converting leads into sales.

Customer service is critical throughout the sales process, as it creates a positive experience and builds long-term relationships. Stress the importance of being attentive to customer needs, addressing concerns promptly, and providing exceptional support after the sale. Satisfied customers often lead to referrals, repeat business, and enhanced company reputation.

Utilize closing techniques such as trial closes, summarizing key benefits, and creating urgency. Ensure you have adequately addressed any objections before proposing a final decision. It’s also effective to ask for their opinion on the solutions you’ve presented, establishing a comfortable atmosphere for them to agree while reinforcing the value they will receive.

Staying current with sales knowledge and industry trends is vital. Discuss how you engage in professional development through attending workshops, reading industry-related literature, participating in webinars, and connecting with peers in the home improvement sector. This dedication to growth not only benefits your sales performance but also enhances your contributions to Mad City.

Express your admiration for Mad City Windows and Baths as an industry leader and its emphasis on employee growth and satisfaction. Highlight your alignment with the company’s values, culture, and commitment to customer satisfaction. This personal connection will show your genuine interest in becoming a part of the team.

Assessing a customer’s needs involves asking open-ended questions and actively listening to their responses. Engage them in conversation about their existing home features and what changes they are looking for. Utilize your knowledge of our products to guide the discussion logically and ensure you completely understand their goals before presenting solutions.