Senior Agent

About Mainstay

Are you ready to be a part of something groundbreaking? Mainstay is the leading market intelligence platform purpose-built for buying, managing, and selling homes in the single-family rental industry. We empower informed decision-making and unlock opportunities for owners, operators, and residents by aggregating and standardizing data from over 50 unique sources. Originally founded within Opendoor, Mainstay launched as an independent company in 2024, driven by our mission to simplify the complex and bring clarity and trust to the single-family rental ecosystem. Join us as we reshape the future of the industry!

About the role

This is a great opportunity to join our growing sales and support team at Mainstay. This role combines elements of customer service, consultative sales, operations, problem solving and licensed agent duties. You will serve as the main point of contact for both listing and buyer’s agents and institutional real estate partners (REITs, private equity real estate funds, family offices, etc). This is a unique role as you will serve as the licensed agent representing our institutional partners. 

At the same time, you will be cultivating an ongoing relationship with our institutional partners working to source and complete as many transactions as possible. If you get your energy from empowering people, problem solving, and turning any situation into an incredible experience… this role is for you.

You are expected to:

• Connect deeply with our partners and work closely with agents in order to provide a best-in-class experience for both

• Help our partners purchase and list homes by co-oping with agents and being their main point of contact throughout the entire transaction

• Represent and be the face of Mainstay Brokerage to our institutional partners by advising them with your expertise and exuding strong negotiation skills on their behalf

• Skillfully manage home seller’s, buyer’s and partner’s needs and protect timelines for fast-moving transactions in an organized, professional, and friendly manner

• Manage all communications with our title and escrow partners for individual transactions keeping everyone connected to ensure a timely and seamless closing

• Properly capture and organize all documents required for the transaction ensuring compliance for the brokerage

• Manage our partner's inspection scheduling ensuring seamless operations for their field team

• Work cross-functionally with world-class teams to rapidly build better processes, and tools and simplify the partner/agent experience

• Be willing to grow and expand your real estate knowledge by getting licensed in new markets and multiple states as needed

What we're looking for

• Have an active real estate license in GA, NC & FL

• Residential real estate transaction experience and/or iBuying experience

• 1+ years of experience in real estate or 6+ months with a high volume of transactions preferred

• Strong technical skills: Salesforce or a similar CRM, G-Suite, Slack, MacOS, and the ability to work in multiple systems simultaneously

• Strong organizational skills, attention to detail, ability to handle multiple transactions, and diligent documentation

• An ability to skilfully negotiate, seek the thrill of winning, and never give up

• Flexible scheduling needed outside of traditional Monday - Friday (weekend coverage required)

We're looking for teammates who are

• Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our best-in-class customer experience. 

• Curious. Your desire to fully understand someone’s needs drives your conversations many layers deep, enabling you to create comfort for your customers while also gaining an understanding of the experience they need.

• Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends.

• True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people.

• Coachable. You crave feedback and receive it with enthusiasm seeking out opportunities to become a better operator.

• Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools.

• All about the team. You thrive on empowering others and taking the time to nurture growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. 

• Skilled communicators + active listeners. You have limitless patience and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. 

• Solution-oriented. Everyone notices problems, do you have a bias toward action? When a current policy is creating customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you really excited. You scope the problem, gather supporting evidence, and propose a solution.

Compensation and Benefits

Mainstay’s compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The pay range for this position in most locations is $51,600-$68,344 annually. In the SF Bay Area of California, Seattle, and New York City Metro area the base salary range is $64,500-$75,900. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
Please note that remote roles are available in all U.S. states except Hawaii, Alaska, Montana, and U.S. Territories.

Benefits Package (for full-time employees only):

• Paid time off and 12 paid holidays annually

• Medical, dental, and vision insurance

• Basic life insurance

• 401(k) retirement plan

#LI-AW

Mainstay Built on Trust

At Mainstay, trust is at the core of everything we do. We build trust with everyone -- from candidates to employees to partners. We believe in fairness and openness throughout our hiring process, evaluating candidates based on qualifications without regard to race, color, religion, national origin, age, gender, marital status, disability, veteran status, sexual orientation, gender identity, or any other protected status. Our privacy practices describe how we handle applicant information, you can find the policy details for California residents here.

We are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at mainstay-recruiting@opendoor.com