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Integrations Analyst

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Mark43 is approved to hire in Canada, the UK, and 40 U.S states, including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

Mark43 is seeking an Integration Analyst to join our Global Services team. This role will be critical to the success and scalability of our customer deployments across the country. The Mark43 Integration Analyst is passionate about implementing the next generation of law enforcement technologies.

You will work on a customer-facing team to assist with the implementation of technical services for public safety agencies. Public safety has a complex technical ecosystem, and you will play a key role in analyzing our customers’ technical landscapes, processes, and policies in order to recommend services, such as interfaces that create efficiencies for Mark43 and its customers. You will work closely with multiple stakeholders, including customers, third-party vendors, and Mark43 engineering teams, to ensure timely delivery of services that bring value to our customers.

This role requires sharp attention to detail, strong organizational skills, an interest in working directly with customers, and a knack for supporting law enforcement users with revolutionary software. Members of our current team have backgrounds in consulting, technical project management, and experience with large SaaS deployment projects.

What you can expect to work on:

Assist key stakeholders, such as customers, third-party vendors, and Mark43 engineering teams, through the different stages of technical implementation, including requirements gathering, solutioning, documentation, mapping, configuration, and user acceptance testing.
Track technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies.
Configure, schedule, and maintain containerized software across a multi-cloud environment.
Update external-facing technical documentation to educate stakeholders on Mark43 technical solutions.
Work towards a worthwhile mission with a team of friendly and intelligent coworkers.

What we expect from you:

1-3 years' experience in an Integration Analyst, Implementation Specialist, Technical Analyst, Technical Project Management, or IT support role at a growing company.
Passion for supporting law enforcement, first responders, and other government agencies.
Experience in a customer-facing role, preferably in project management, training, customer support, and/or feedback collection.
Strong organizational skills and ability to multitask.
Excellent written and oral communication skills.
Ability to work independently and towards a deadline with minimal oversight.
Ownership over your own work and a commitment to every part of a task, from big picture to small details.
An attitude that is self-motivated, humble, detail-oriented, and committed to quality.
Knowledge of API Integrations, XML, JSON, and Kubernetes.
Knowledge of SQL.
Strong troubleshooting skills, the ability to read technical logs.
Basic understanding of Linux systems.

What you can expect from us:

Real opportunity for career growth in an environment where your achievements will be celebrated.
Building mission-critical and socially responsible software to enable first responders to better serve their communities.
Constant collaboration with numerous Mark43 teams, including Customer Success, Technical Support, Product, and Engineering.
A team that respects and embraces your ideas and expertise.
Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain.
A workplace dedicated to supporting and bettering public safety and government agencies.

Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.

Mark43 Glassdoor Company Review

3.7

Mark43 DE&I Review

4.1

CEO of Mark43

Bob Hughes

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Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Integrations Analyst, Mark43

Mark43 is looking for a passionate Integrations Analyst to join our Global Services team, fully remote and adaptable for locations across Canada, the UK, and many U.S. states. If you're someone who thrives on helping public safety agencies implement cutting-edge law enforcement technologies, then this role is perfect for you! As an Integrations Analyst, you'll dive into customer engagements, collaborating with a diverse group of stakeholders including engineering teams and third-party vendors. Your main focus will be to analyze our clients' technical environments and recommend efficient solutions that enhance their operational capacity. Expect to assist with every aspect of technical implementation, from gathering requirements to ensuring everything is documented and tested before it goes live. Communication is key here, as you’ll provide guidance and educate stakeholders about our innovative solutions. We appreciate sharp attention to detail, a knack for project management, and a genuine passion for supporting our first responders. If you're ready to make a meaningful impact on community safety while growing your skills in a supportive environment, Mark43 is the place for you!

Frequently Asked Questions (FAQs) for Integrations Analyst Role at Mark43

What are the main responsibilities of an Integrations Analyst at Mark43?

As an Integrations Analyst at Mark43, your primary responsibilities include analyzing customer technical landscapes, assisting in requirements gathering, ensuring timely delivery of services, and providing support throughout various stages of technical implementation. You'll collaborate closely with customers, third-party vendors, and our engineering teams to devise solutions that enhance the efficiency of our public safety software.