Accounts Receivable Collection Specialist

Wilbert Funeral Services, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Reporting to the AR Shared Services Manager, the Accounts Receivable Collection Specialist will be responsible for customer collections efforts, customer service, customer account maintenance, and other duties/projects as assigned.

Company Overview:

The Wilbert Group is a precast concrete and service provider that serves funeral services, building trades, and agricultural markets. The Wilbert Group offers a range of manufactured concrete products, including burial vaults, monuments, lawn crypts, columbarium niches, septic tanks, retaining walls, storm shelters, and agricultural precast products. The company operates manufacturing plants, warehouses, monument production facilities, a casket manufacturing plant, and crematories. The monument division produces granite memorials and markers, custom granite signage, and engraved brick pavers, and engages in wholesale monument sales.

Core Values: Integrity, Commitment, Innovation, Teamwork, Excellence

Position Overview:

Reporting to the AR Shared Services Manager, the Accounts Receivable Collection Specialist will be responsible for customer collections efforts, customer service, customer account maintenance, and other duties/projects as assigned.

Essential Duties and Responsibilities:

• Ownership of assigned customer collection efforts by:
  • Proactively contacting customers regarding past-due invoices via phone, email, and written correspondence. 
  • Monitoring customer account balances and AR aging reports to identify overdue accounts and prioritize collections efforts.
  • Analysing customer payment history and creditworthiness to assess risk and establish appropriate collection strategies. 
  • Maintaining accurate and detailed records of all collection efforts and customer interactions. 
  • Identifying and escalating problematic accounts to management for submission to third party collections or bad debt write-off.
  • Preparing monthly customer statements and form collection letters. 
  • Preparing and presenting reports on collection targets to the AR Team, Commercial Team and Operational Accounting Team. 
  • Preparing reports for submission to third party for external collection efforts.
• Responsible for customer and Commercial Team questions regarding customer billing,
  payments, adjustments, refunds, discrepancies, account reconciliation and all other customer
  account questions.
• Process customer holds and account adjustments, credits and finance charge write off requests ensuring proper approvals obtained per the Delegation of Authority.
• Assist in processing customer E-Checks and conversion to ACH payment method.
• Perform routine and ad hoc analysis of customer account activity.
• Set up new customer accounts in the accounting software ensuring all customer demographic
  information is correct including addresses, email addresses, phone numbers and which contact method each customer prefers.
• Assist in customer refunds by logging and tracking refund requests and status, following up with requesters where required.
• Participate in process improvement events to create efficiencies in the company’s order to cash processes.

Education, Experience & Skills Requirements:

• Minimum of five years of responsible in accounts receivable and collections
• Ability to work within a team-based environment
• Strong multitasker with the desire to work in a challenging, fast-paced environment ensuring
  deadlines are met
• Strong attention to detail
• Strong written and verbal communication skills with the ability to articulate challenges and present
  actions and solutions, along with excellent customer service skills
• Excellent computer skills including experience with excel and the ability to learn and become a
  subject matter expert on required accounting software tasks

Preferred Qualifications

• Bachelor’s degree in accounting, finance or related field
• Experience working in a company with multiple manufacturing and distribution locations
  across several product lines

Physical/Other Requirements:

• Standard office environment with potential remote work flexibility.
• May require occasional overtime during month end, peak periods and/or audits.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

               

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.