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AWA -WFA - Job Coach

Company Description

Who we are:

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. 

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work’s for everyone.  

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

 

Job Description

The Position:

We have an exciting opportunity to join our Job Coach team in Waterloo and Surrounding Suburbs.  If you’re looking for work with purpose, that has the ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.

The Job Coach’s role is to guide our clients towards job- readiness and enabling opportunities for employment once they are ready for work. As one of our Job Coaches, you will be at the forefront of our services, working one-on-one with clients to provide support for a sustainable career. 

On a typical day as a Job Coach you might be:  

  • Encouraging and motivating participants through appropriate activities to find their own employment; 
  • Building relationships with local employers to source job opportunities for our clients; 
  • Reverse marketing clients to employers; 
  • Placing participants into sustainable employment leading to outcomes;  
  • Ensuring all activity is appropriately recorded, documented and adheres to compliance and/or contractual requirements; and 
  • Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process. 

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space. 

Qualifications

Attributes and Experience:

  • Experience in customer service or a client facing  role, minimum one year’s experience; 
  • Ideally, demonstrated experience of working with people overcoming challenges; 
  • Happy and confident liaising with multiple external and internal stakeholders; 
  • Confident working to KPIs and making placements that result in sustainable and lasting employment for our clients/employers; 
  • An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and 
  • Hold a current Drivers Licence.  

Additional Information

What we will give you:

  • On the job training as well as ongoing career development and national opportunities;  
  • Access to MedHealth Academy including your own professional development plan, inclusive of individual training and mentoring; 
  • Opportunity to complete a Certificate IV in Employment Services *conditions apply 
  • Job stability and guaranteed full-time hours; 
  • Achievable quarterly incentive scheme; 
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.  

 

APPLY NOW 

If this sounds like the role for you, please select the ‘Apply for this job’ button to upload your resume. You can also find out more about atWork Australia here: www.atworkaustralia.com.au 

A fantastic place to work. 

atWork Australia strives to create a working environment that is supportive, friendly and focused on everyone working together as a team. We foster a fun yet high-performing culture, where we work together, collaborate, and help each other thrive. 

A passion for helping people. 

We put our clients, the people we support, at the center of all we do and don’t stop until they find a lasting and fulfilling job. If you have passion for helping people, the drive to successfully advocate for others, and a willingness to build relationships, applying for a role as a Job Coach might be your best move yet.  

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

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What You Should Know About AWA -WFA - Job Coach , Medhealth

Looking for a fulfilling and impactful career? atWork Australia, a prominent employment services provider, is on the lookout for a dedicated AWA -WFA - Job Coach to join our dynamic team in Waterloo. In this crucial role, you'll guide Australians living with disabilities, injuries, or health conditions towards meaningful employment opportunities. Imagine waking up each day knowing that your efforts can help transform someone's life for the better! As a Job Coach, you'll work closely with clients, empowering them to build job-readiness skills, which is incredibly rewarding. Your daily tasks will involve fostering motivation, connecting with local businesses to source job openings, and designing tailored strategies to ensure our clients are fully supported throughout their job search. The environment is vibrant and collaborative, with a passionate team committed to diversity and inclusion. Four key aspects you'll be focusing on include encouraging clients, managing documentation efficiently, building relationships with employers, and delivering outstanding service. Not only will you enjoy job stability and full-time hours, but you'll also benefit from ongoing career development opportunities and a supportive working atmosphere. If you believe in the power of work to change lives and have a genuine desire to help others succeed, this role could be the perfect match for you. Join us at atWork Australia, where we truly believe that work’s for everyone!

Frequently Asked Questions (FAQs) for AWA -WFA - Job Coach Role at Medhealth
What are the primary responsibilities of the AWA -WFA - Job Coach at atWork Australia?

The primary responsibilities of the AWA -WFA - Job Coach at atWork Australia include guiding clients towards job-readiness, providing encouragement and motivation, establishing connections with local employers, effectively marketing clients to secure job opportunities, and ensuring that all activities are thoroughly documented to comply with regulations. As a Job Coach, you play a pivotal role in impacting lives positively, helping individuals overcome challenges to successfully enter the workforce.

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What qualifications are needed for the AWA -WFA - Job Coach position at atWork Australia?

To qualify for the AWA -WFA - Job Coach position at atWork Australia, candidates should have at least one year of experience in a client-facing role, preferably in customer service. An ideal candidate is someone who has experience working with individuals facing challenges, possesses strong communication skills, and holds a current Driver's Licence. A passion for helping others and the ability to work effectively under KPIs also are crucial.

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How can I apply for the AWA -WFA - Job Coach role at atWork Australia?

Applying for the AWA -WFA - Job Coach role at atWork Australia is simple. Interested candidates should select the ‘Apply for this job’ button to upload their resume. It's also encouraged to learn more about the company and its values by visiting their official website. Ensure your application highlights your passion for helping others and your relevant experiences.

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What career development opportunities does atWork Australia offer for Job Coaches?

atWork Australia provides its Job Coaches with on-the-job training and ongoing career development opportunities. As a Job Coach, you will have access to the MedHealth Academy, where you can create a personalized professional development plan that includes individualized training and mentoring. Additionally, you can even qualify for further education, such as completing a Certificate IV in Employment Services, making it an excellent choice for those wanting to grow their careers.

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What workplace culture can a Job Coach expect at atWork Australia?

A Job Coach at atWork Australia can expect to be part of a supportive and friendly working culture. The organization emphasizes teamwork, collaboration, and diversity while fostering a fun yet high-performing environment. This supportive culture promotes employee well-being and job satisfaction, ensuring that every team member works together towards achieving their goals and helping clients thrive.

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Common Interview Questions for AWA -WFA - Job Coach
Can you describe your experience working with clients facing challenges?

In answering this question, focus on specific examples of past experiences where you effectively supported clients through their challenges. Highlight concise strategies you implemented to gauge their progress and any positive outcomes that resulted from your guidance, demonstrating your ability to empower others.

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How do you build and maintain relationships with local employers?

Discuss the importance of networking and follow-up in building relationships with local employers. Share specific tactics you’ve employed previously, such as community engagement, attending networking events, or utilizing social media, and reflect on how these strategies led to job placements for clients.

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What motivates you to work as a Job Coach?

Be honest about your passion for helping individuals achieve their career goals. Share personal anecdotes that showcase your dedication to making a difference in someone's life and how this intrinsic motivation drives your work, aligning with atWork Australia's mission to support clients.

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How do you handle working to KPIs in a client-centered role?

Explain your understanding of KPIs and how they contribute to measuring success in your role. Discuss how you stay organized, set personal benchmarks, and prioritize client needs while working towards these KPIs, showcasing your effectiveness and reliability in achieving performance targets.

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Can you give an example of a successful job placement you facilitated?

Select a specific instance where your coaching played a key role in a successful job placement. Describe the process from client assessment to follow-up after placement, emphasizing the skills you utilized and the positive impact it had on the client’s life.

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What techniques do you use to motivate clients?

Discuss various motivational techniques you have found effective, such as goal-setting, providing positive feedback, and celebrating small wins. Express your understanding of different personality types and how you tailor your approach based on their unique needs and aspirations.

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How do you ensure compliance with documentation and reporting requirements?

Detail your systems for tracking client progress and documenting interactions accurately. Discuss your familiarity with compliance requirements in such roles and how you stay updated on protocols, ensuring all documentation is thorough and accurately reflects your work.

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What strategies do you use to assist clients in becoming job-ready?

Highlight a range of strategies, including skills assessments, resume building, interview preparation, and practice. Explain how these strategies are tailored to each client's specific challenges and aspirations, ensuring they feel empowered to pursue employment successfully.

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How would you adapt your approach for clients with varying levels of support needs?

Emphasize your adaptability in changing your coaching style based on the specific needs of each client. Provide examples of successful adaptations you’ve made in the past that account for different levels of support, demonstrating your commitment to individualized care.

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Why do you believe work is essential for everyone?

Explain your philosophy regarding the importance of work in contributing to self-esteem, social inclusion, and personal development. Provide insights into how meaningful employment can positively affect an individual’s overall well-being and highlight your alignment with atWork Australia's values.

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TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 5, 2025

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