Portuguese Speaking Consultant for IT Support & Cybersecurity Solutions Departme - job 1 of 2

The Portuguese Speaking Consultant at Mercier Consultancy will be responsible for providing technical support to our Portuguese-speaking clients, troubleshooting various IT issues, and educating clients about cybersecurity best practices. This role also includes conducting training sessions on our IT support tools and collaborating with technical teams to solve complex problems.

Candidates for the Portuguese Speaking Consultant role at Mercier Consultancy should have fluency in both Portuguese and English, a strong understanding of IT support principles, and essential cybersecurity practices. While previous experience in a customer-facing technical support role is preferred, a genuine interest in technology and cybersecurity is highly desirable.

Success in the Portuguese Speaking Consultant role at Mercier Consultancy hinges on strong problem-solving skills, excellent communication abilities, and proficiency in technical support tools. The applicant should be capable of explaining complex technical concepts to non-technical clients and have a collaborative spirit to work effectively within a team.

Mercier Consultancy is committed to fostering talent in the IT Support & Cybersecurity Solutions Department. New hires, such as Portuguese Speaking Consultants, receive comprehensive training on our suite of IT solutions, along with continuous support from experienced technical teams. We ensure our consultants stay informed about the latest trends in IT support and cybersecurity.

Yes! The Portuguese Speaking Consultant role at Mercier Consultancy comes with a competitive monthly salary, performance bonuses, a fully paid relocation package including flight and hotel accommodations, health insurance, and two extra salaries per year. We also assist in finding accommodation for our new hires after their hotel stay.

To troubleshoot effectively, I would first listen to the client's issue attentively, asking clarifying questions to ensure full understanding. Then, I’d guide them through the process step-by-step in Portuguese, keeping the explanation clear and simple to help them resolve the issue.

One critical cybersecurity best practice I advocate is the importance of using strong, unique passwords for different accounts. I would educate clients on creating complex passwords and suggest using password managers for secure storage to mitigate the risk of breaches.

During my previous roles and studies, I've gained hands-on experience with several technical support tools, such as ticketing systems, remote desktop applications, and various troubleshooting software, which I've utilized to provide timely resolutions to client queries.

I stay updated with the latest trends in IT and cybersecurity by following industry publications, participating in online forums, and attending workshops and webinars. Additionally, I am an active member of several professional networks that promote continuous education.

I would begin by assessing the client's existing knowledge and tailor the training session accordingly. I’d break down the tool's functionalities into simple, manageable segments, using visual aids and hands-on demonstrations to ensure they feel comfortable and confident using the tools.

Successful customer support hinges on effective communication, patience, and a genuine willingness to help. It’s essential to empathize with the client's situation, proactively seek solutions, and follow through to ensure complete satisfaction.

As someone fluent in both Portuguese and English with a solid foundation in IT support principles, I’m passionate about helping clients navigate their technical challenges. My problem-solving skills and proactive approach make me well-suited for the challenges of the Portuguese Speaking Consultant role.

In a situation where a client is frustrated, I would remain calm and empathetic, allowing them to express their concerns. I would then assure them that I'm here to help and work to resolve the issue swiftly. Keeping communication transparent helps in regaining their trust.

I utilize structured documentation techniques, including clear and concise notes in our ticketing system, ensuring I capture the client's details, the nature of the problem, and the steps taken to resolve it. This record is invaluable for future reference and for continuous improvement.

What excites me about working in IT support and cybersecurity is the opportunity to make a direct impact on clients' businesses by ensuring their systems are secure and efficient. The fast-paced nature of this field keeps me engaged, and I’m enthusiastic about continual learning and problem-solving.