Program Coordinator, Customer Success (Remote)

Aledade is looking for a Program Coordinator, Customer Success to join our team and contribute to improving the customer experience for both our internal field teams and external practice partners. In this role, you'll use your project management and analytical skills to help drive key initiatives and objectives that support the success of our teams and partners.

You'll be working closely with various stakeholders to identify challenges, communicate solutions, and ensure smooth execution of projects. Strong problem-solving abilities and the ability to manage multiple priorities will be important in this role.

If you’re detail-oriented, enjoy collaborating with others, and are motivated to make a positive impact on customer success, we’d love to have you on the team.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US, with periodic travel required.

Primary Duties:

• Working alongside the SVP of Customer Success  on multiple projects to ensure they stay on track and are aligned with Customer Success objectives. 
• Maintaining project governance and project management documentation, such as project plans , communications, and status updates. Additionally, maintaining and organizing meeting agendas and notes/follow-ups.
• Collaborating with internal and external stakeholders and cross-functional leads to ensure projects stay on task and adhere to agreed upon timelines. Additionally, the analyst should help in  facilitating communication amongst multiple stakeholders.

• Track key performance indicators (KPIs) relating to key Customer Success objectives, inclusive of analyzing trends and proposing strategic opportunities for performance improvement.
• Support ad-hoc reporting, data analyses, and other project needs.

• Bachelor’s degree required
• 2+ years of relevant work and/or internship experience 
• Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward
• Experience in using Google Sheets or Excel as a data management tool; comfortable with basic formulas and creating pivot tables
• Exemplary communication skills both written and verbal
• Willingness to travel as needed to Aledade’s headquarters or markets

• Proven ability to successfully manage projects toward completion, coordinating and collaborating across multiple projects and teams
• Understanding and having experience with Tableau, Miro, Jira, Monday.com
• Experience using Tableau or other data management software 
• Comfortable tackling ambiguous problems with a high degree of autonomy

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

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And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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