General Labor and Route Sales

As a Customer Experience Leader at Southwind, your primary responsibility is to deliver exceptional service by ensuring customer satisfaction throughout the junk removal process. You will engage directly with clients, handle junk removal tasks, load trucks safely, and advocate for sales by providing accurate estimates. Your role is integral in maintaining safety protocols while showcasing a positive attitude that embodies our brand values.

To apply for the Customer Experience Leader position at Southwind, candidates must be at least 21 years old, possess a valid driver's license, and be physically capable of lifting up to 50 lbs repeatedly. Previous experience in customer service, sales, or general labor is preferred but not mandatory, as comprehensive training will be provided.

While prior sales experience is preferred for the Customer Experience Leader role at Southwind, it is not strictly required. We value enthusiasm and a willingness to learn just as highly. Our comprehensive training program is designed to equip you with the sales skills needed to succeed in this position.

The training program for new hires at Southwind is thorough and designed to set you up for success as a Customer Experience Leader. You will receive hands-on training that covers customer service techniques, junk removal processes, safety protocols, and sales tactics to exceed customer expectations and drive business goals.

Southwind places a high priority on safety for all its employees, including Customer Experience Leaders. We require adherence to safety protocols and regular safety training sessions. This ensures that all team members are well-informed about the best practices in truck operation and junk removal processes to create a secure and efficient working environment.

In my role as a Customer Experience Leader, I would first listen carefully to the customer's concerns, showing empathy and understanding. I would then work towards offering a solution that resolves the issue while keeping the customer’s satisfaction at the forefront. It's important to remain calm and professional, as this helps to de-escalate the situation and fosters a positive experience.

I have experience engaging in physically demanding tasks, as I understand that as a Customer Experience Leader, the role involves lifting and moving heavy items. I maintain a strong fitness level and enjoy being active, which equips me to handle various labor-intensive duties effectively.

I am drawn to Southwind and 1-800-GOT-JUNK? because of the company’s commitment to exceptional customer service and its recognition as one of the best workplaces. I admire the emphasis placed on employee satisfaction and teamwork, and I am excited to contribute to a company that values creativity and integrity in its operations.

To ensure safety during junk removal, I pay close attention to the provided safety protocols, use proper lifting techniques, and keep the area clear of hazards. I also communicate effectively with my team to ensure everyone is on the same page and follows safety measures at all times.

In fast-paced environments, I prioritize my tasks based on urgency and impact. I create a structured approach to my work, breaking it down into manageable steps and staying focused on the task at hand. Regular communication with team members also helps keep us aligned on priorities and ensures efficient operations.

If I noticed a team member not following safety guidelines, I would address the situation directly but respectfully, reminding them of the importance of safety for everyone’s well-being. If the behavior persisted, I would escalate the matter to a supervisor to ensure the safety protocols are upheld.

Essential qualities for a successful Customer Experience Leader include strong communication skills, reliability, a customer-centric attitude, and the ability to work well in a team. Being physically fit and having a passion for sales also contribute significantly to excelling in this role.

When providing estimates for junk removal, I take the time to assess the volume and type of junk the customer needs to be removed. I ensure I communicate transparently, outlining our pricing structure, and provide an accurate estimate that reflects their specific needs while still advocating for the value our services provide.

My strategy for exceeding customer expectations involves being proactive, attentive, and responsive to their needs. I strive to create a positive experience by being friendly, professional, and efficient in my service delivery, aiming to leave each customer feeling valued and satisfied.

My ideal work environment as a Customer Experience Leader would include a supportive and collaborative team, opportunities for growth and development, and a culture that prioritizes safety and employee well-being. I value a workplace that encourages creativity and aims to foster continuous improvement and success for both the company and its employees.