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Manager, IT Telecom Billing - Zuora

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Job Description

We have an exciting opportunity for an Manager, IT Telecom Billing - Zuora, to lead, manage and transform our revenue platforms and customer experience. In this role, you will be forming a great team and closely partnering with our business team to design a world-class customer experience. To be successful in this role, you will need to be a seasoned technology leader with a track record of integrating the billing, payment and tax platforms with an in-depth understanding of the revenue systems.

Our ideal candidate is someone who wants to get in early, look over the horizon, and set the vision for a new standard in the telecom billing domain. We want entrepreneurs at heart, who have the depth of experience in bringing comprehensive E2E customer management experience into reality.

As Manager, IT Telecom Billing - Zuora, your duties and responsibilities will include:

Build, mentor, and coach a high-performing global team
Lead in all aspects of revenue systems enablement - strategy formation, developing business cases, application integrations and support
Translate business cases into solutions by leveraging the out-of-the-box configuration of Zuora and technical solutions based on Zuora APIs, data exports and loads, advanced integration, and configuration
Design, configure and build customized solutions in Zuora Rating/Billing
Provide day-to-day end user support of Zuora functions to all levels of the organization
Integrate Zuora with Chase payment gateway, Avalara Tax platforms
Work closely with the senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology
Guide others to assess system usage trends and identify potential performance constraints with inter-system designs
Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Bachelor's Degree in Computer Science
6+ years of expertise in Zuora object models and architecture and CPQ integration, Process Re-engineering, Process Optimization, Process Standardization, API data flow, and Automation
3+ years of experience as a people leader
Experience in delivering Enterprise CPQ solution using Z-Quotes and Z360 modules which makes efficient usage of Z-Quote, Z-Subscription and Amendment Objects
Extensive hands-on experience in ZOQL queries and Zuora REST APIs
Experience with HTML / Web Design, JavaScript, Angular
Experience with Micro Services and domain driven design
3+ years of experience with one of the major cloud providers GCP, Azure or AWS.

BONUS POINTS FOR:

Telecommunications industry experience
Zuora certifications

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

Brightspeed Glassdoor Company Review

3.6

Brightspeed DE&I Review

3.56

CEO of Brightspeed

Tom Maguire

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Average salary estimate

$105000 / YEARLY (est.)

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$90000K

$120000K

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What You Should Know About Manager, IT Telecom Billing - Zuora, Brightspeed

Are you ready to take charge and lead a transformative team? Brightspeed is on the lookout for a dynamic Manager, IT Telecom Billing - Zuora to join our remote team based in Charlotte, NC. In this exciting role, you will not just manage; you will shape the future of our revenue platforms and enhance customer experiences across the board. As a technology leader with a knack for innovation, you'll be diving deep into billing, payment, and tax systems, ensuring they work seamlessly in conjunction with our organizational goals. Your mission is to build and inspire a high-performing global team while partnering closely with business units to craft outstanding customer journeys. You’ll be leveraging your expertise in Zuora to design, configure, and create custom solutions that meet our advanced billing and payment needs. From guiding system integrations to providing hands-on user support, this role is all about interaction and collaboration. We’re particularly keen on candidates who can think ahead, set ambitious goals, and influence decisions across various departments. If you possess strong experience in CPQ integration, API flows, and you thrive in a fast-paced environment, we’d love to meet you. Join us at Brightspeed to make a substantial impact in the telecom billing space, where innovation meets opportunity!

Frequently Asked Questions (FAQs) for Manager, IT Telecom Billing - Zuora Role at Brightspeed

What are the primary responsibilities of the Manager, IT Telecom Billing - Zuora at Brightspeed?

As the Manager, IT Telecom Billing - Zuora at Brightspeed, your primary responsibilities will include building and mentoring a high-performing global team, managing revenue systems enablement, translating business cases into innovative solutions, and providing day-to-day support for Zuora functions. You will also integrate various platforms and guide senior management in leveraging technology to achieve long-term business goals.