Senior Deal Desk Analyst - job 1 of 2

As a Senior Deal Desk Analyst at Motive, you will be responsible for managing the entire deal execution process, from composition to approvals. You'll work closely with the sales organization and support functions to facilitate quoting, escalation, and management of exceptions. Additionally, you'll hold strategy sessions with Sales Managers and liaise with Customer Success Managers to ensure best practices in deal structure and competitive pricing.

To succeed as a Senior Deal Desk Analyst at Motive, you will need at least 4 years of operations experience in a high-growth technology company, along with a bachelor's degree in a quantitative field such as Finance or Computer Science. Proficiency in Salesforce.com (SFDC), CPQ systems, and Google Sheets, with a strong analytical mindset, are also key qualifications for this role.

A Senior Deal Desk Analyst at Motive plays a crucial role in enhancing customer success by ensuring efficient deal processes that align with customer needs. By providing expert guidance on deal structure and pricing, you directly impact the customer experience and help the sales team close deals more effectively, ultimately leading to improved customer satisfaction and loyalty.

Candidates for the Senior Deal Desk Analyst position at Motive should have a strong familiarity with Salesforce.com, CPQ systems, and Google Sheets. Being an expert in these tools will help you validate deal submissions, conduct user acceptance testing, and work closely with other departments to resolve any issues. Knowledge of Deal Desk processes will also be beneficial.

To thrive as a Senior Deal Desk Analyst at Motive, having acute attention to detail, strong communication skills, and the ability to multitask in a fast-paced environment is essential. You'll also need to exhibit excellent judgment and be proactive in your approach, as well as possess a passion for collaborative teamwork and customer service.

In response, discuss your approach to analyzing current deal workflows, identifying bottlenecks, and implementing automated solutions. Highlight the importance of collaboration with sales and support teams to establish streamlined procedures that enhance efficiency and maintain high customer satisfaction.

Share a specific example that demonstrates your problem-solving skills. Focus on steps you took to analyze the situation, communicate with stakeholders, and find a solution that satisfied both the customer's needs and the company’s objectives.

Explain your methodology in assessing the urgency and impact of tasks. You can discuss using tools like to-do lists or project management software and emphasize your ability to adapt to changing priorities while maintaining attention to detail.

Detail your previous roles involving SFDC and CPQ systems, mentioning specific tasks you performed. Discuss any certifications you may have and elaborate on how these systems were integral to your ability to analyze deals and optimize processes.

Discuss your experience with data analysis and market research. Convey your understanding of customer buying patterns, competitive pricing, and the flexibility needed to adjust strategies based on sales feedback and market conditions.

Identify key performance indicators such as deal approval times, win rates, customer satisfaction scores, and sales cycle length. Explain how monitoring these metrics helps drive strategic enhancements and efficiency gains.

Talk about your role in UAT processes in previous jobs, detailing how you collaborated with teams to design test cases and gather feedback for iterative improvements. Emphasize your attention to detail and commitment to ensuring quality processes.

Mention resources such as industry publications, webinars, and professional networks that you use to keep abreast of trends. Highlight your commitment to continuous learning and adaptability in a fast-evolving industry.

Discuss your approach to active listening, empathetic communication, and responsiveness. Share specific tactics you've implemented to ensure customers’ needs are anticipated and exceeded throughout the deal process.

Convey your passion for the company’s mission, values, and innovative technology. Discuss how your skills align with Motive’s goals and express your enthusiasm for being part of a team that prioritizes safety and scalability in operations.