Safety & Security Officer

As a Safety & Security Officer at Marriott Vacation Club, your primary responsibilities include patrolling the property, ensuring the safety and security of guests, administering first aid when necessary, monitoring security systems like CCTV, and responding to various incidents while adhering to company procedures. Ensuring a welcoming and secure environment for guests is essential to your role, as is promoting a positive experience for everyone.

To become a Safety & Security Officer at Marriott Vacation Club, candidates should have the ability to work various shifts, including weekends and holidays. A background in safety or security is advantageous, though not always necessary. Candidates must also be able to perform physical tasks, such as lifting items up to 50lbs and responding to emergencies. A background check and drug screening may be required depending on company policy.

Marriott Vacation Club offers an impressive array of benefits for Safety & Security Officers, which can include competitive pay, health insurance options (medical, dental, and vision), a 401K plan, tuition reimbursement, and travel discounts. Additionally, employees can enjoy various stipends, including those for work shoes and monthly phone use, alongside professional development opportunities.

The Safety & Security Officer at Marriott Vacation Club plays a vital role in enhancing the guest experience by ensuring their safety and comfort. Officers are trained to respond promptly to guest inquiries, handle disturbances with care, and maintain a visible presence throughout the property. By fostering a secure environment, Safety & Security Officers contribute significantly to making guests’ vacations memorable and enjoyable.

Safety & Security Officers at Marriott Vacation Club can expect a varied work schedule that includes shifts on weekends and holidays. Flexibility is key, as the nature of hospitality demands a readiness to respond to guests’ needs around the clock. This dynamic scheduling allows for an engaging work environment where each day presents its own opportunities and challenges.

When answering this question, highlight any relevant past roles where you ensured safety or handled critical situations. Discuss specific examples where your actions directly contributed to the safety of guests or colleagues, linking them back to the duties of a Safety & Security Officer.

Explain your approach to defusing conflicts, emphasizing communication skills and adherence to company policies. It's essential to showcase your ability to assess situations calmly and professionally, illustrating to the interviewer that you can maintain a safe environment.

Responding to this question, demonstrate your knowledge of first aid procedures and express your commitment to prioritizing guest safety. Mention the importance of staying calm and calling for additional help if necessary, ensuring that you communicate effectively with both the guests and responding medical teams.

Discuss personal strategies that keep you focused during patrols, such as regular communication with team members, periodic breaks, and maintaining an active mindset. Highlighting your dedication to the role and commitment to safety is also crucial.

In your answer, demonstrate knowledge of industry-standard safety protocols. Discuss the importance of regular training and adherence to safety systems, sharing examples of how you've been proactive in promoting safety in previous roles.

Explain your methodical approach to monitoring CCTV, emphasizing attention to detail and the importance of incident documentation. Mention any past experiences with similar systems to illustrate your competency.

Address the balance between ensuring safety and respecting guests’ privacy. Stress the need to handle personal information discreetly and professionally, reinforcing your commitment to maintaining trust.

Use this opportunity to recount a specific instance where your actions significantly impacted a guest’s experience. Highlight your ability to exceed expectations and the importance of service excellence in your role.

Detail your approach to emergency preparedness, including regular drills and staying informed about property-specific procedures. Communicating your commitment to ensuring both guest and colleague safety during emergencies is critical.

Discuss personal qualities such as vigilance, calmness under pressure, excellent interpersonal skills, and a proactive attitude towards problem-solving. Linking these traits to the responsibilities of the Safety & Security Officer will reinforce your suitability for the position.