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Lead Product Designer

About Narmi:

Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going.


Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US.  As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers.  In fact, LendingClub—one of the first financial institutions to leverage Narmi—was recently recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.


Product Design Lead:

This Product Design Lead role is ideal for a dynamic leader who is both a player and a coach, capable of crafting a compelling design vision across various products while actively engaging in hands-on support. The Director will foster a collaborative environment, mentor and grow a team of talented designers, and drive the strategic direction of the design function. This role requires a deep commitment to design excellence, team growth, and creating streamlined design processes to produce exceptional, user-centered products quickly.


What you'll do:
  • Design Vision & Strategy: Shape and execute a unified design vision across products, aligning with Product Management and Engineering to create cohesive and impactful user experiences.
  • Team Leadership & Mentorship: Lead, mentor, and develop a team of 3-5 Product Designers, focusing on skill development and design quality, fostering a culture of ownership, helpfulness, and appreciation for quality.
  • Process Optimization: Establish and refine design processes, methodologies, and best practices for efficient and high-quality product development, including design systems and frameworks for scalable design.
  • Cross-functional Collaboration: Partner with Product, Engineering, Marketing, Sales, and Customer Success teams to ensure design aligns with go-to-market strategies and customer needs.
  • Talent Management: Recruit and manage talent, driving hiring and professional development efforts within the design department, and championing inclusive practices.
  • Strategic Alignment: Work with executive stakeholders to align design strategies with company objectives, balancing ambition with technical constraints to meet both business goals and user needs.


What you'll bring:
  • Proven experience in building and leading design teams, ideally with a background in SaaS or metric-driven products.
  • Expertise in shaping product strategy at an executive level and aligning stakeholders on design vision.
  • Strong mentorship skills, with a track record of developing design leaders and creating clear growth paths for team members.
  • Comprehensive understanding of design trends and a strong portfolio showcasing a broad range of design skills.
  • Skilled in cross-functional collaboration and user-centered design methodologies, with experience conducting and applying user research insights.
  • Proficient in Figma and other design tools, with excellent communication skills for presenting solutions and collaborating effectively.
  • Bonus: Experience in Fintech.


This role's expected annual base salary is $150,000 - $170,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.


We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.


Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com

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CEO of Narmi
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Nikhil Lakhanpal and Chris Griffin
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Average salary estimate

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What You Should Know About Lead Product Designer, Narmi

At Narmi, we're all about transforming the digital banking landscape for community financial institutions, and we’re on the lookout for a talented Lead Product Designer to join our New York, NY team. If you're a dynamic leader who thrives in both design vision and hands-on execution, this role is crafted for you! As our Lead Product Designer, you'll not just guide the design direction, but also mentor a growing team of designers as we shape user-friendly experiences across our innovative products. Your mission? To unite design and strategy, collaborating closely with Product Management and Engineering to deliver exceptional user experiences that resonate with our users. With your expertise in process optimization, you'll refine our design methodologies and lead the charge in establishing a robust design framework. You’ll foster a culture of creativity and quality while ensuring that our design solutions align seamlessly with our business goals. This position is ideal for someone with a solid background in SaaS or metric-driven products, ready to step up and lead our talented design team. If you're proficient in Figma and possess outstanding communication skills, we want to hear from you! At Narmi, we believe in creating high-performing teams by embracing diverse backgrounds and experiences, aiming to challenge perspectives with fresh ideas. Plus, you will enjoy a competitive salary ranging from $150,000 to $170,000, along with an equity option grant and a comprehensive benefits package that truly values your contributions. Come be a part of the Narmi journey and help us redefine digital banking!

Frequently Asked Questions (FAQs) for Lead Product Designer Role at Narmi
What are the key responsibilities of a Lead Product Designer at Narmi?

As a Lead Product Designer at Narmi, you'll be responsible for creating and executing a unified design vision across various products, leading and mentoring a design team, optimizing design processes, and ensuring cross-functional collaboration with Product, Engineering, and Marketing teams. You'll play a significant role in shaping user-centered designs that foster growth and customer satisfaction.

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What qualifications are required for the Lead Product Designer position at Narmi?

To qualify for the Lead Product Designer role at Narmi, candidates should have proven experience in building and leading design teams, particularly in SaaS or metric-driven environments. Expertise in product strategy, user-centered design methodologies, and a strong portfolio showcasing diverse design skills is also essential. Excellent communication skills and proficiency in tools like Figma are required.

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What opportunities for career growth does the Lead Product Designer role at Narmi offer?

The Lead Product Designer role at Narmi presents excellent career growth opportunities. As a leader, you will have the chance to mentor junior designers, drive strategic initiatives, and shape the design function within the company. Your contributions can lead to higher roles in design management while enhancing your leadership skills in a rapidly evolving industry.

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How does Narmi ensure a collaborative culture for the Lead Product Designer?

At Narmi, collaboration is at the heart of our culture. As a Lead Product Designer, you'll partner closely with teams across Product, Engineering, Marketing, and Customer Success, ensuring that design aligns with strategic goals and customer needs. We prioritize an inclusive environment that encourages open communication and diverse perspectives to drive innovative solutions.

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What is the expected salary range for the Lead Product Designer at Narmi?

For the Lead Product Designer position at Narmi, the expected annual base salary ranges from $150,000 to $170,000. In addition to the base salary, the total compensation package includes equity options and performance-based bonuses, reflecting your skills and experience, along with a comprehensive benefits package.

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Common Interview Questions for Lead Product Designer
What is your design process when approaching a new project as a Lead Product Designer?

When approaching a new project, I typically start by conducting thorough user research to understand the needs and pain points of our target audience. I then collaborate closely with cross-functional teams to align on project goals and draft initial design concepts. Iterative prototyping and user testing are crucial parts of my design process to validate ideas and refine the user experience based on feedback.

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How do you handle feedback from team members and stakeholders?

I view feedback as a vital part of the design process and an opportunity for growth. I actively encourage open dialogue and ensure that all voices are heard. When receiving feedback, I assess its relevance to the project goals and user needs, integrating valuable suggestions while also communicating my design rationale clearly to stakeholders.

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Can you share a successful design project you led and the impact it had?

Certainly! I led a project for a fintech app where we redesigned the user onboarding experience. By employing user-centered design principles and conducting extensive A/B testing, we improved user retention by 30% and significantly reduced the time it took to set up new accounts. This not only enhanced the user experience but also contributed to increased customer satisfaction and engagement.

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What is your experience with team mentorship in design roles?

In my previous positions, I've had the privilege of mentoring junior designers, guiding them through their professional development. I believe in creating tailored growth plans that match each individual's strengths and aspirations while encouraging collaboration and knowledge sharing within the team to foster a culture of continuous learning.

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How do you prioritize tasks when managing multiple design projects?

I prioritize tasks by assessing deadlines, project impact, and resource availability. I use tools such as Kanban boards to visualize workloads and ensure transparency within the team. Regular check-ins with team members help reassess priorities and make adjustments as needed to meet business objectives effectively.

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What design tools do you find most effective and why?

I find Figma to be one of the most effective tools due to its collaborative capabilities, allowing real-time feedback during design iterations. Additionally, I leverage tools like Adobe Creative Suite for high-fidelity designs and user-testing software to gather insights. The right tool depends on the project's specific needs and team preferences.

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How do you ensure that design decisions align with business goals?

To ensure design decisions align with business goals, I engage in regular discussions with stakeholders to understand their objectives and metrics for success. I incorporate these insights into our design strategy, allowing us to create user-centered designs that fulfill both user needs and business outcomes.

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What strategies do you use to stay updated with design trends?

I stay informed about design trends through various channels, including design blogs, industry conferences, and online courses. I regularly network with fellow designers to exchange ideas and insights. This continuous learning habit enables me to apply the latest design thinking and methodologies in my work effectively.

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Can you describe a time when you had to advocate for a design solution?

In a previous project, I encountered resistance to a design approach I proposed. I assembled data from user research and A/B testing to demonstrate the potential impact on user engagement. Presenting this evidence in a clear, concise manner helped articulate the value of the design solution, leading stakeholders to support the implementation.

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How do you incorporate user feedback into your design process?

Incorporating user feedback is fundamental to my design process. I conduct user interviews and usability tests at various stages of the project to collect and analyze feedback. Depending on the insights gathered, I iterate on designs, ensuring the final product aligns with user expectations and enhances the overall experience.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 8, 2024

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