Especialista en Servicio al Cliente Bilingüe de Nivel Inicial

As a Bilingual Entry-Level Customer Service Specialist at Nielsen, you'll focus on building and maintaining relationships with our panel families. This includes conducting phone interviews, assisting with equipment setup, troubleshooting issues, ensuring data integrity, and meeting performance goals related to sample quality and customer satisfaction. Your role is vital in shaping the future of media measurement.

To apply for the Bilingual Entry-Level Customer Service Specialist position at Nielsen, you must be fluent in both English and Spanish, both written and verbal. Additionally, a high school diploma or an equivalent work experience is required. This ensures you have the necessary communication skills to interact effectively with our panel families.

Nielsen offers a range of attractive benefits for the Bilingual Entry-Level Customer Service Specialist position, including a gross monthly salary of $16,200 pesos, a 13% savings fund, coverage of major medical expenses for spouse and children, life insurance, vacation bonuses, a 30-day aguinaldo, and flexible working hours that allow for a hybrid work model.

As a Bilingual Entry-Level Customer Service Specialist at Nielsen, you'll find yourself in a dynamic, inclusive, and supportive work environment. We value flexibility and teamwork, allowing you to choose your working hours to fit your lifestyle while collaborating with a diverse team committed to excellence in the field of media measurement.

To prepare for your interview for the Bilingual Entry-Level Customer Service Specialist role at Nielsen, focus on showcasing your bilingual communication skills, understanding of customer service principles, and ability to work in a fast-paced environment. Be ready to discuss your previous experiences, demonstrate problem-solving abilities, and show enthusiasm for the role.

In answering this question, highlight past roles where you interacted with customers, focusing on your ability to resolve issues and maintain positive relationships. Mention specific examples where your bilingual capabilities enhanced customer experience, as well as any goals you met or exceeded in these situations.

When handling difficult customers, it’s essential to stay calm and empathetic. Share examples where you successfully de-escalated situations, listened actively to customer concerns, and found effective solutions. Emphasize your bilingual skills and how they help you communicate clearly in stressful situations.

Discuss methodologies you follow to ensure data integrity, such as double-checking information entered into systems, asking clarifying questions during interactions, and adhering to company protocols. Illustrate how your attention to detail is vital in maintaining high data standards within Nielsen's operational framework.

Reflect on Nielsen's mission and the company's commitment to innovation in media measurement. Express your enthusiasm for contributing to a company that values relationships and research, and mention specific reasons that resonate with you, such as a shared passion for media engagement and customer interaction.

Explain your time management techniques, such as creating to-do lists or utilizing digital tools to keep track of tasks. Discuss how you assess urgency and importance, and mention how you communicate with team members to ensure alignment on priorities within your role at Nielsen.

Provide a detailed example of a situation where you guided a customer through a technical challenge. Focus on your problem-solving skills, how you communicated step-by-step instructions, and the outcome of the situation, highlighting any positive feedback you received from the customer.

Discuss your proactive approach to relationship-building, such as regular follow-ups, personalizing interactions, and demonstrating empathy. Share an experience where your attentiveness strengthened a customer relationship, emphasizing your commitment to customer satisfaction.

Talk about the resources you rely on, such as industry publications, online courses, and networking with professionals in the field. Share how continual learning helps you bring innovative ideas and practices to the Bilingual Entry-Level Customer Service Specialist role at Nielsen.

Share a memorable story where you exceeded a customer's expectations. Focus on the actions you took, the reason behind them, and the positive result. This shows your potential as a proactive Bilingual Entry-Level Customer Service Specialist who is dedicated to exceptional service.

Mention any CRM systems, communication tools, or data management platforms you have experience with. Explain how these tools can enhance your efficiency and effectiveness in managing customer interactions, addressing issues, and maintaining detailed records at Nielsen.