Student Business Services Specialist I

Compensation Range:

Position Summary:

The Student Business Services Specialist reviews, analyzes, and implements necessary procedures to return credit balances from student accounts. Ensures the accurate and timely posting of fees, payments, grants, and scholarships to student accounts. Contacts appropriate staff in the Student Financial Services department in order to expedite return of funds, as necessary. Interfaces between students and appropriate National University (NU) departments. Serves as an advocate for student questions and concerns in a peer-based environment regarding return of funds. Maintains a high volume of productivity, accuracy, and customer service. Ensures compliance with Title IV federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights & Privacy Act (FERPA), and University policies. Participates in finance outreach assignments, including but not limited to, return of funds, missing documents, new students, and Days Tuition Outstanding (DTO). 

Essential Functions:  

• Download query reports, review results, and analyze accounts using standard operating procedures to return credit balances either to student, lender, or providers based on audit.  
• Analyze reports to determine credit category based on last item type or conduct further audits. 
• Scrutinize student digital records for a thorough review of account. 
• Create the calculation and remittance of amounts due to lenders or suppliers under the Return to Title IV process.  
• Document necessary follow-ups on student account files. 
• Troubleshoot student account concerns, conflicting information, and research and follow-through on solutions.   
• Establish check requests with details by using a spreadsheet; follow-through to completion. 
• Review outstanding check files on refunds and evaluate status to return funds either to student (reissue), lender, or provider.  
• Review skip tracing database for correct addresses and contact information to return funds to students, as appropriate. 
• Review students’ NSLDS loan information in the Enterprise Resource Planning (ERP) software to determine if active loan credits due are to be returned to student, third-party, or lender to ensure compliance with Title IV and/or state regulations.   
• Document and request refunds for students or return funds to lender or servicer, accurately.  
• Process student credit balances in alignment with Title IV regulations. 
• Post funds to student accounts in an accurate and timely manner. 
• Send notification of disbursements to students. 
• Generate student billing and review tuition and fees for accuracy. 

• Monitor and communicate declined transactions. 
• Issue living stipend disbursements. 
• Review and authorize student tuition credits or refunds to credit card/bank account. 
• Oversee G5 drawdowns and G5 activity. 
• Ensure compliance with all federal, state, and institutional regulations, policies and procedures. 
• Review and finalize data for accuracy in preparation for annual 1098-T forms and Canadian tax forms. 
• Review and execute annual tuition increase and monitor preferred tuition rates. 
• Ensure the timely processing of student aid refunds. 
• Participate in ongoing department projects, or other special projects, as needed.   
• Reasonable and consistent attendance to fulfill requirements of the position.   
• Other duties as assigned.   

Supervisory Responsibilities:  N/A 

Requirements: 

Education & Experience:  

• Bachelor’s degree preferred. 
• Minimum of one (1) year of student billing, financial aid, financial, or related experience required.  
• Experience in higher education preferred. 
• Experience working in a technology-driven enterprise preferred. 

• All skills, abilities, and education will be considered for minimum qualifications. 

Competencies/Technical/Functional Skills:  

• Ability to participate as an active team member of the Business Unit, Department and University to work toward a common goal.  
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself. 
• Working knowledge of Title IV Federal Student Aid programs with the ability to handle confidential information with tact and discretion. 
• Skill in verbal and written communication.  
• Skill in operating equipment, such as personal computer and phone system.  
• Ability to use and facilitate online communications.  
• Ability to problem-solve.  
• Ability to compute and comprehend rates, ratios, and percentages.  
• Ability to effectively present information and respond to questions from students, university associates, licensing and accrediting agencies, and the public.  
• Ability to collaborate effectively with others.  
• Ability to maintain confidentiality and professionalism.  
• Excellent customer service and communication skills.  
• Strong analytical and critical thinking skills.  
• Proficient with Microsoft Word and other applications in the Microsoft Office Suite.  
• General legal knowledge including collections, Fair Debt Collection Practices Act (FDCPA), and Family Educational Rights & Privacy Act (FERPA).  

Physical Demands/Environment:  

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. The work is performed in an office environment. 

Location: Remote  

Travel: No Travel Required 

DISCLOSURE AND ACKNOWLEDGEMENT:  

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other associates.   

This job description in no way states or implies that these are the only duties to be performed by the incumbent of this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by the supervisor in compliance with Federal and State Laws.  

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis, meaning that either National University System or an employee may terminate the employment relationship at any time, with or without cause, notice, reason, or justification. 

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.