Senior Manager - job 1 of 2

As a Senior Manager at Ocorian, your primary responsibilities will include acting as the senior lead for various clients, fostering long-term relationships, and providing technical guidance on complex service issues. You will drive operational excellence by coaching your team, ensuring compliance with regulatory requirements, and effectively managing risk exposure while identifying process efficiencies.

To be considered for the Senior Manager role at Ocorian, candidates need a minimum of 3+ years of trust and company administration experience, along with suitable management experience. Additionally, a relevant professional qualification such as ICSA or STEP is desirable, along with a comprehensive understanding of Trust Administration, Company Law, and tax implications.

The Senior Manager at Ocorian plays a crucial role in client success by proactively building trust and rapport, delivering personalized solutions, and ensuring an exceptional client experience. By managing a diverse portfolio and driving operational excellence, you will help clients navigate complex financial landscapes more effectively.

Ocorian offers an attractive benefits package for Senior Managers, which includes a competitive salary, hybrid working options, flexible working hours, annual salary reviews, pension plans, private medical insurance, a dental plan, life assurance, and income protection. This supportive environment fosters both personal and professional growth.

At Ocorian, the culture for Senior Managers is characterized by ambition, agility, and collaboration. We encourage a global mindset, flexibility, and the development of personalized solutions that understand clients' needs. Our culture of support and recognition empowers Senior Managers to succeed and grow within the organization.

Establishing strong relationships as a Senior Manager involves actively listening to clients, demonstrating empathy, and engaging in regular communication. Developing trust through consistency in service delivery and showcasing an understanding of their unique needs is crucial.

When discussing compliance and regulatory requirements, emphasize any relevant experience you have in developing and implementing compliance protocols. Explain how you ensure adherence to industry regulations and how you've managed risks for previous clients.

Effective coaching strategies include setting clear expectations, providing constructive feedback, and encouraging open communication. Sharing your expertise and being approachable allows team members to feel supported in their roles, driving improvement and enhancing client service.

Driving profitability involves closely monitoring financial metrics, analyzing resource allocation, and efficiently managing projects. Sharing insights with your team about cost management, invoicing, and collections can help instill a culture of financial accountability.

When handling escalated client issues, remain calm and focused. Start by listening to the client's concerns fully, assess the situation, and then provide a clear action plan. Communicating transparently throughout the resolution process builds trust and demonstrates commitment to client satisfaction.

The most important quality for a Senior Manager is exceptional relationship management. Understanding and meeting client needs with empathy, while effectively leading a team through operational challenges, is crucial to long-term success.

In your response, provide a specific example of a process improvement you initiated. Explain the gaps you identified, the steps you took to implement change, and the measurable outcomes that followed, showcasing your proactive and innovative mindset.

To manage competing deadlines, prioritize tasks based on urgency and impact. Utilizing project management tools can help keep track of responsibilities. Regularly reassessing priorities ensures that you're able to respond flexibly to new challenges while meeting client expectations.

Technology plays a vital role in streamlining processes, enhancing communication, and providing clients with reliable solutions. Share specific tools or software you use for project management, client communications, or financial analysis to illustrate your commitment to efficiency.

Staying current with industry regulations involves ongoing education through webinars, conferences, and professional development courses. Additionally, subscribing to relevant publications and engaging with industry networks can provide insights on emerging trends and best practices.