Behavioral Health Case Manager II

As a Behavioral Health Case Manager II at Jim Taliaferro Community Mental Health Center, your primary responsibilities include collaborating with a treatment team to provide care for adults struggling with mental health and substance use disorders. You'll perform assessments, develop individualized treatment plans, coordinate services, and advocate for your clients to ensure they receive the best possible care.

To apply for the Behavioral Health Case Manager II position at Jim Taliaferro Community Mental Health Center, candidates must have a minimum of 36 months of direct, documented experience working with individuals who have mental illnesses or substance use disorders, along with either a High School Diploma, 60 college credit hours, or a relevant bachelor’s or master’s degree, depending on your background.

As a Behavioral Health Case Manager II at Jim Taliaferro Community Mental Health Center, you can expect generous benefits that include a competitive salary, comprehensive health coverage with various plans, flexible spending accounts, ample time off including holidays and sick leave, and a robust retirement savings plan with a company match to help secure your financial future.

The work schedule for a Behavioral Health Case Manager II at Jim Taliaferro Community Mental Health Center may vary depending on business needs. The agency requires coverage 24/7, so employees might need to work evenings, weekends, and even holidays, but those hours also come with additional compensation.

Jim Taliaferro Community Mental Health Center is dedicated to the professional development of its Behavioral Health Case Manager II staff. New employees are required to complete a Department-sponsored case management certification within 30 days of their start date. Additionally, the center fosters continuous education and offers training opportunities for ongoing learning and meeting CEU requirements.

When answering this question, be sure to highlight specific instances from your past roles where you have actively engaged with clients facing these challenges. Share your approach, any interventions you've implemented, and the positive outcomes resulting from your work. Make it personal to demonstrate your commitment to service.

Discuss your organizational skills and methods for prioritizing tasks, such as using case management tools, monitoring deadlines, and regularly assessing client needs based on urgency. Emphasize the importance of maintaining open communication with clients to ensure their needs are being met.

Highlight your interpersonal skills and the specific techniques you use to create a welcoming environment for clients. Discuss the importance of active listening, empathy, and respect in developing trust and rapport, which are essential for effective case management.

Explain your understanding of the role families play in a client's recovery. Share examples of how you have successfully engaged family members in treatment plans, facilitated communication, or set up support networks that include families or caregivers.

Share a specific example of a challenging case, focusing on the techniques you employed to manage the situation positively. Discuss any obstacles you faced and how you overcame them, emphasizing the critical thinking and problem-solving skills involved in the process.

Emphasize the importance of staying current with laws, regulations, and ethical guidelines related to behavioral health care. Describe your strategies for ongoing education, attending trainings, and regularly reviewing protocols and policies to ensure compliance.

Discuss your understanding of the importance of accurate documentation in case management. Highlight the need for thorough and timely records of client interactions, treatment plans, and progress notes as essential for coordination of care and compliance with regulations.

When faced with crisis situations, explain your approach to remain calm and collected while assessing the client's needs. Discuss specific de-escalation techniques you've used and how you prioritize safety while ensuring that your client feels supported.

Emphasize your commitment to cultural competence and the importance of recognizing and respecting diverse backgrounds when working in behavioral health care. Provide examples of how you've adapted your methods to incorporate clients' cultural beliefs and practices in the treatment process.

Express your genuine interest in the mission and values of Jim Taliaferro Community Mental Health Center. Share how your personal and professional values align with their dedication to quality care in mental health and substance abuse services, and your eagerness to contribute to their team.