As the NOC Lead at Onebrief, your primary responsibilities will include leading the operations of the Network Operations Center, ensuring system reliability, and overseeing incident response for our production environments that support military decision-makers. You will be involved in shaping team processes and culture, troubleshooting technical incidents, and facilitating real-time operational effectiveness.

To qualify for the NOC Lead position at Onebrief, you should have at least 5 years of experience in incident response, system reliability, or infrastructure operations, with a minimum of 2 years in a technical leadership role. Proficiency with Linux-based environments and tools like Prometheus and Grafana is essential, along with an active TS/SCI Security Clearance and a relevant DoD 8570.01-approved certification.

As a NOC Lead at Onebrief, soft skills are equally important as technical competencies. Strong communication skills, the ability to remain calm under pressure, and a knack for mentoring and coaching your team are crucial. An analytical mindset with a focus on continuous improvement and the ability to align incident responses with business outcomes will also set you up for success in this role.

The NOC Lead position at Onebrief is primarily 100% onsite in St. Louis, which is essential due to the nature of the work in a SCIF environment. However, you can expect a flexible work atmosphere, and relocation assistance is available if you're not currently in the immediate area.

As a NOC Lead at Onebrief, you can look forward to a competitive base salary ranging from $180,000 to $240,000, along with RSUs and a flexible working environment. Additionally, you'll enjoy comprehensive health coverage, a 401(k) plan, unlimited PTO, and a yearly budget for home office enhancements, making it a rewarding opportunity for personal and professional growth.

When managing incident response within a NOC environment, it's crucial to ensure that you have a clear protocol in place for triaging incidents. I prioritize communication, ensuring stakeholders remain informed while tackling incidents systematically and collaboratively with the team.

I have extensive experience utilizing Prometheus and Grafana for monitoring system health and performance. I leverage these tools to set up alerts that facilitate proactive monitoring and allow the team to quickly respond to any anomalies.

Keeping a team motivated during high-pressure situations can be achieved by fostering open communication, providing support, and emphasizing a culture of learning and improvement. I find that acknowledging small successes during crises can boost morale and encourage team members to perform their best.

In a fast-paced NOC environment, I prioritize tasks based on impact and urgency. I use a systematic approach to assess incidents, ensuring critical issues affecting operations are addressed first while delegating tasks appropriately within the team.

My leadership style in high-stress situations is based on calmness and clarity. I believe in leading by example; I communicate effectively and empower my team members to make decisions while still providing guidance when necessary.

I employ a structured approach for root cause analysis, starting with gathering data and logs related to the incident. Collaborating with my team, I lead discussions to identify the underlying causes and ensure we learn from each incident to prevent future occurrences.

A TS/SCI Security Clearance is fundamental for the NOC Lead role as it ensures that sensitive military information is handled appropriately. It allows access to restricted information necessary for effective incident response and system management.

In the event of conflicts during critical incidents, I focus on open dialogue and constructive feedback. It's important to address issues promptly and ensure everyone feels heard, resolving misunderstandings swiftly for effective teamwork.

I evaluate my NOC team's performance through a mix of qualitative assessments, team feedback, and analyzing incident response metrics. Regular performance reviews foster discussions about strengths and areas for improvement, promoting professional growth.

Biggest challenges for a NOC Lead today include adapting to rapidly changing technology landscapes, managing incidents efficiently under pressure, and cultivating a team culture that balances technical excellence with collaboration and support.